Field Service Technician
Alfa Laval Global

Job Info

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At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

THE JOB

We are currently seeking a skilled Field Service Technician with a focus on controls and automation to join our dynamic team. This strategic position is customer interfacing and plays a significant role in solving problems and opening relationship doors. This individual will work on various service-related projects such as providing quality customer service through installation, troubleshooting, and maintenance of our equipment. The ideal candidate will have a strong knowledge of HVAC systems, electrical systems, automated systems, control panels, and be willing to travel extensively, both domestically and internationally, to various client locations. Successful candidates require both technical and social skills to deal with customers at all levels, to minimize equipment downtime, and to ensure a positive customer experience.

WHAT YOU WILL DO

• Perform installation, testing, and maintenance of electrical control systems, including PLCs (Programmable Logic Controllers), sensors, actuators, and related equipment.
• Provide on-site troubleshooting and repair services for customers, including diagnosing complex technical issues.
• Interpret electrical schematics, blueprints, and other technical diagrams.
• Conduct thorough inspections to ensure that all equipment and systems comply with electrical safety standards and regulations.
• Perform preventative maintenance to extend the lifespan of both mechanical components such as pumps and valves, as well as electrical control systems.
• Provide training and technical advice to customers, promoting best practices for operation and maintenance.
• Document Service activities by completing forms, reports, logs, and records in a timely manner.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Communicate effectively with customers, colleagues, and management to ensure smooth operation.

EDUCATION; EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED

• High School plus trades training and or on the job training (apprentice program or equivalent).
• 2y EE technology degree (preferred) with strong mechanical application skills
• Certification in HVAC systems a plus

Type and Length of Experience:

• 3-5 Years Field Service experience in mechanical; electrical or automation industry (pump systems; air handling equipment; valves; heat exchangers).
• Working knowledge of Allen Bradley PLC and HMI software (Rockwell) (preferred)
• Working knowledge of VFD setup and troubleshooting (preferred)
• Able to read & interpret engineering drawings (electrical/mechanical); manuals; and P&ID/PFD drawings.

• Highly motivated and self-driven.
• Willing to travel
• Able to work independently with little or no guidance; upon being fully trained.

PHYSICAL & ENVIRONMENTAL FACTORS (lifting; climbing; standing; equipment use):

• Must be able to lift 70 lbs.

OTHER REQUIREMENTS (i.e., travel; motor vehicle use; etc.)

• Travel 50-70% to meet department goals and objectives.
• Employee must remain in compliance with Alfa Laval's safety and Field Service training requirements.
• Ability to travel internationally.
• Good credit background

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $62,000- $77,000.

EEO/Vet/Disabled Employer

EEO/Vet/Disabled Employer

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