Field Service Supervisor
Carlisle

Wixom, Michigan

Posted in Manufacturing and Production


This job has expired.

Job Info


The Field Service Supervisor is responsible for managing the field service department including installations, start-ups, and repairs; interacting with customers; resolving problems; conducting service audits; conducting training; maintaining databases.

Responsibilities:

* Manages and leads the field service department to ensure highest level of customer satisfaction
* Responds to internal and external customers' questions concerning use/trouble shooting/application of the systems/legacy/product
* Travels to customer sites to perform trouble-shooting, service audits, installations, and to conduct training and software/hardware upgrades
* Performs customer repairs using the company's repair center as needed
* Managing RMA process, including evaluation & quoting, delegating repairs to operations.
* Performs system check-outs for production system equipment prior to delivery to customer sites
* Performs system installations, start-ups, and commissioning
* Provides production support at customer sites
* Assists engineering and lab areas, as needed.
* Collects and approves time sheets for supervised staff
* Participates in weekly meetings with engineering and operations, to support monthly expected deliverables
* Manages the serial number database for doser, pumps, remanufactured products
* Updates engineering database on installation parameters i.e., software versions, locations, etc.
* Ensures that service staff is properly equipped
* Responsible for ensuring the cleanliness, safety and orderliness of the internal shop environment
* Prepares Service Reports when project or service work is completed
* Ensures that Service Reports are properly completed and filed by staff members
* Maintains service boxes (at customer sites) inventory management
* Communicates with staff, peers, management, and customers
* Conducts department meetings; participates in company and customer meetings
* Composes business correspondence including letters, memos, and emails
* Complies with company's business and human resources policies; work rules; safety requirements; quality standards; standard operating procedures; CLIA, HIPAA, OIG requirements and applicable local, State, and Federal regulations
* Performs other related duties as needed and assigned

Qualifications:

* Six months to one year college or specialized training in or a related field
* Seven years of related experience
* Or an equivalent combination of education or training beyond high school and experience

* Six months to one year college or specialized training in or a related field
* Seven years of related experience
* Or an equivalent combination of education or training beyond high school and experience

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


This job has expired.

More Manufacturing and Production jobs


Benjamin Moore
Montvale, New Jersey
Posted 11 minutes ago

Benjamin Moore
Pell City, Alabama
Posted 11 minutes ago

Benjamin Moore
Mesquite, Texas
Posted 11 minutes ago

Improve Job Search

Subscribe to job alerts and add your resume to our resume database for employers!


Sign up now