Field Operations Manager - The Toro Company
The Toro Company

Job Info

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Field Operations Manager - The Toro Company

Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years,come find out what makes The Toro Company the best place in the Twin Cities to build a career.

With emphasis on channel partner health, market share growth (in a mature market,) and sustainable profitability; develop, implement, and manage field programs in partnership with channel leadership responsible for the functional areas of the business unit Parts Operations, Service and Warranty Operations. Assumes responsibility for the business execution of channel partners (distributors or dealers) in an assigned region by developing a culture of 9.0+ Overall Satisfaction (OSAT) / Net Promoter Score (NPS) customer satisfaction, continuous operational improvement and market penetration of parts, repair services and subscription products. Works collaboratively across channels to drive the development, adoption and engagement of new and innovative digital products and services in the market while scoping the operational elements necessary to maintain and grow the value propositions.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Responsible for meeting and exceeding designated sales volumes and profitability in whole goods, parts and services associated with assigned channel partners.
• Actively engage with the tools, products, and platforms (SaaS apps, product quality management, warranty portfolio and digital products) to build the competency necessary to articulate the business strategy and demonstrate the practical application to drive adoption and integrate with growth strategies.
• Build sales and operational support materials designed to drive awareness of the products and services offered through aftermarket services.
• Primary liaison to the distributor channel's aftermarket service teams modeling and reinforcing the application and use of products, processes, tools, and programs necessary to execute and grow the aftermarket parts and service strategies.
• Full job description will be provided to final candidate at point of offer.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• Position requires the level of educational development normally acquired through completion of a BA/BS degree in a business or technical discipline.
• A minimum of 5-years relevant experience.
• Must possess strong project management skills, financial acumen and have the ability to collaborate and influence at all levels within an organization with a focus on service operational processes.
• Strong written and oral communication skills and experience in the design and presentation of service business and operation models a must.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits -The Toro company offers employees at our Bloomington, MN HQlocation a variety of perks, including:

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

Location - Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!

Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.

Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.

Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.

Competitive Salary - The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.

#LI-Onsite

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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