Facilities Support Coordinator (20029708)
Description

THE OPPORTUNITY

The Facilities Support Coordinator receives and responds to restaurant
facilities work orders that arrive primarily through the platform used for
Facilities. The FSC responds to restaurants, Facilities Specialists and vendors
via the platform, phone and email. The FSC has a strong sense of urgency,
attention to detail and great customer service skills.

WHAT YOU'LL DO

In addition to following Chipotle's policies and procedures, principal
accountabilities include, but are not limited to:

• Respond to and
  process work orders immediately to achieve rapid response times with
  restaurants, Facilities Specialists and vendors

• Contribute to
  a culture of rapid turnaround, and extremely high-quality customer service for
  our restaurant managers and Facilities Specialist Team.

• Review,
  analyze and re-categorize work orders as necessary

• Call
  restaurant managers for clarification of work orders and offer troubleshooting
  tips to resolve issue

• Enforce
  standards with Facilities Specialist Team in terms of timeliness and multiple
  queue management

• Identify
  issues and problems that arise within the platform used to track and trace work
  orders

• Train
  operations teams on how to use the platform and efficiently execute work orders

• Schedule and
  coordinate Preventative Maintenance, New Store Walkthrough visits and other
  meetings, as needed

• Reduce administrative
  work required of and performed by Facilities Specialists

• Following
  through on all work orders to ensure completion of every level/priority

WHAT YOU'LL BRING TO THE TABLE

• Be available to
  work regular & non-traditional hours, including nights, weekends and some
  holidays. Shifts can be scheduled as early as 5AM and nights shifts can run
  until 12:00AM.

• Have the ability
  to handle a high volume of work orders and phone calls daily

• Have excellent
  customer service skills

• Have excellent
  written and verbal communication skills with strong attention to detail,
  organization and time management

• Possess the
  desire and ability to work collaboratively in a team environment

• Be able to work
  independently and efficiently

• Have the
  ability to use a PC, along with MS Office Suite software

• Have a sense of
  urgency when completing multiple tasks at once

• Preferred
  B.A./B.S. in related field; OR equivalent experience

• Knowledge of
  restaurant operations a plus

• Technical
  knowledge of restaurant equipment a plus

• Have a desire
  for continuous learning and self-improvement

• Excellent
  verbal and written skills

• Minimum typing
  speed of 40 words per minute

• Restaurant: 1
  year (Preferred)

• Customer
  Service: 1 year (Preferred)

• Microsoft
  Office: 1 year (Preferred)

• Administrative:
  1 year (Preferred)

CULTIVATING A BETTER WORLD

Food served fast doesn't have to be a
typical fast food experience. Chipotle
has always done things differently, both in and out of our restaurants. We're
changing the face of fast food, starting conversations, and directly supporting
efforts to shift the future of farming and food. We hope you'll join us as we
continue to learn, evolve, and shape what comes next on our mission to make
better food accessible to everyone.

WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better
world by serving responsibly sourced, classically-cooked, real food with
wholesome ingredients without artificial colors, flavors or preservatives.
Chipotle had over 2,650 restaurants as of June 30, 2020, in the United States,
Canada, the United Kingdom, France and Germany and is the only restaurant
company of its size that owns and operates all its restaurants. With more than
91,000 employees passionate about providing a great guest experience, Chipotle
is a longtime leader and innovator in the food industry. Chipotle is committed
to making its food more accessible to everyone while continuing to be a brand
with a demonstrated purpose as it leads the way in digital, technology and
sustainable business practices. Steve Ells, founder and former executive
chairman, first opened Chipotle with a single restaurant in Denver, Colorado in
1993. For more information or to place an order online, visit WWW.CHIPOTLE.COM.

Primary Location: Ohio - Columbus - 8887 - 191 W Nationwide-(08887)

Work Location:
8887 - 191 W Nationwide-(08887)
191 W Nationwide Blvd
Columbus 43215