Enterprise Solution Manager - Pittsburgh

Pittsburgh, Pennsylvania

Posted in Manufacturing and Production
25 days ago

This job has expired.

Job Info

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges.

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let’s help to advance the world of minimally invasive care.

Primary Function of Position:

A da Vinci® Enterprise Solution Manager is the primary customer representative for our da Vinci customers who enter into our Accelerated MIS Program Agreement. This role requires a number of capabilities including knowledge in the use of robotics, strong program management and collaboration skills, the ability to lead a team through indirect leadership and who is customer solution oriented

Roles & Responsibilities:

The da Vinci Enterprise Solutions Manager (ESM) will manage a set of interrelated projects within the Accelerated MIS Program implementation plan designed to meet the mutually agreed upon goals of the customer and ISI.

• Project Manage customer and ISI deliverables

• Prioritization of stakeholder initiatives to drive alignment

• Escalation of priorities and conflict resolution

• Manage resource identification and allocation

• Proactive gap management and seek opportunities for program enhancements

• Optimize resources and opportunities

• Develop and implement agreed upon reporting dashboards

• Establish Program Governance Plan with customer and ISI stakeholders

• Success of the Enterprise Solutions Program is contingent upon effectively collaborating across multiple departments to include:

  • Sales – clinical and value based selling
  • Genesis – execute on the install plan as recommended by the Genesis training manager

  • Surgeon training – execute on surgeon training plan aligned with procedural adoption goals

  • Customer success – onboarding, customer portal, and AEX capabilities
  • Ensure all systems are utilizing our on-site solution
  • Inventory management of instrument / accessory, supplies ordering plan

Skills, Experience, Education, & Training

• Bachelor’s degree or equivalent experience required

• Minimum of eight (8) years’ sales experience including five (5) or more years in medical device sales

• Prior experience interacting with Hospital Executives preferred

• Proven track record in managing and developing customer programs

• Excellent interpersonal and communication skills

• Ability to travel up to 50%, dependent upon account distribution

• Knowledge of the Operating Room environment preferred

• Knowledge of hospital management environment preferred

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : Yes, 50 % of the Time

Travel Requirements: Yes, 50 % of the Time Shift: Shift 1 - Day

This job has expired.

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