Enterprise Program Manager
HAYS

Job Info

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Global Provider of Financial Services Technology Company is seeking a Enterprise Program Manager in Alpharetta, GA.

Role Description

We are seeking an Enterprise Program Manager responsible for aligning the delivery organization to the sales proposal and ensuring ability to deliver the solution on 1) large, bundled, engagements or 2) a portfolio of projects for a specific client. Large, bundled programs are defined as multiple product implementations crossing multiple business areas combined with software development, systems integration and data conversion and/or custom product development. Enterprise Program Managers play a critical leadership role and serve as an escalation point internally and externally for the program.

In addition, the Program Manager is the executive level communicator with the Client throughout the program lifecycle. As the Enterprise Program Manager, you will be responsible for delivering within specified time, cost, quality, and contract parameters and ensuring client satisfaction. Scope of responsibility includes oversight and management of multiple programs and/or products, leveraging various skill-sets ensuring a consistent usage of standard program management practices, under one umbrella. You will provide overall leadership, vision, strategic planning and oversight of the execution of plans to ensure successful delivery against the overall delivery roadmap.

• Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program.
• Builds and fosters a high-performance matrix team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work.
• Builds client relationships and seen as a single point of escalation during implementation to build referenceable clients. Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
• Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.
• Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.
• Ensures predictable, consistent, and successful program delivery by establishing joint agreement of the foundational Engagement Control components including.
• Governance: Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.
• Communication Plan: Framework with regard to how information is distributed; types of meetings (Client) and alignment of associated tools.
• Project/Program Management: Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management.
• Establishes mechanisms to set and manage expectations and ensure on-going control of the program.
• Performs ongoing review of program status; identifies risks. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate.

Skills & Requirements

• Bachelor's Degree in business or equivalent work experience.
• 7+ years of senior project management experience.
• Experience in client facing consulting / professional services.
• Experience in custom software product development, systems integration, and/or software implementation services.
• Experience in driving large scale change efforts.
• Experience with matrix management of cross-functional processes and teams.
• Expertise with Microsoft Office and Project Management tools.
• Excellent professional communication skills, written and verbal, including expressing ideas clearly and logically to all levels within the organization; the ability to communication technical concepts to non-technical customers in a clear manner; and the ability to interact with senior and executive level management.
• Excellent interpersonal skills including the ability to work independently with minimal supervision, resolve conflicts, and mange problems
• Proven ability to build strong relationships and strategic partnerships with external and internal key stakeholders/customers across diverse groups.
• Excellent time management and organizational skills.
• Proven ability to work in a fast paced, high touch, client focused environment.
• Excellent planning and organization skills with the ability to manage and prioritize multiple tasks.
• Excellent negotiation, conflict, and judgment skills to balance and Client goals to ensure overall objectives are met.
• Travel up to 50% to client site, incremental for internal meetings as needed. (Post COVID Pandemic)

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.
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