Enrollment Specialist
TNBR Careers

Job Info

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Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Enrollment Specialist

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Student Affairs

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full-time, fiscal year position reporting directly to the Director of Admissions & Recruitment and is part of the Division of Student Affairs.

The Enrollment Specialist is key to the student life cycle as it pertains to the new student enrollment process and acts as the primary point of contact for students in processing admissions and registration-related documents. The Enrollment Specialist will answer questions in person, via the internet, U.S. mail, or by phone regarding college policies and procedures related to admissions, registration, testing, advising, financial aid, and other enrollment-related services. The Enrollment Specialist will be responsible for ensuring completeness, accuracy, and compliance of student records to facilitate college enrollment.

The Enrollment Specialist will coordinate with other student affairs and institutional areas to facilitate the consistent delivery of admissions and registration services, refer students to appropriate college resources, provide service to an ever-growing population including non-native speakers, international students, high school students and other community members whose needs and interests vary.

This position requires work on some evenings and weekends as needed and travel between two main campuses, site locations; and travel mostly within the state for attendance at professional meetings, as needed. This position will be assigned to a specific campus/site; however, may be reassigned at the discretion of the Director of Admissions and Recruitment.

Job Duties

• Communicates effectively and accurately via email, telephone, and in person with prospective students, parents, counselors, high schools and college representatives, and other individuals and agencies involved in the college enrollment process, in order to effectively and accurately convey information about Southwest, the application process, on and off-campus visits and events.
• This involves proactive communication and responding to calls, emails, and walk-ins.
• Maintains confidentiality of student records by following FERPA regulations, carefully monitoring student records at the workstation for security, and properly store all student records.
• Provide student-centered, excellent customer service, welcoming students, parents, faculty, and staff, and other stakeholders in person and through telephone and email in a high volume and challenging, fast-paced environment;
• Participate in, assist with planning, and support meetings, conferences, conventions, recruitment events (on and off-campus) such as open house-type events, high school or campus visits, college fairs, and campus tours, etc.

Minimum Qualifications

• A minimum of a Bachelor's degree in higher education, counseling, human services, business, public administration, or related field from an accredited college/university or an equivalent combination of education and experience.
• One to three years' Customer service work experience with a demonstrated concern for and delivery of exceptional customer support. 

Preferred Qualifications

• Preferred experience in admissions, records, financial aid, or other related student affairs area within a higher education setting.
• Prior experience with Ellucian Banner student information system is preferred.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below:

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

This job has expired.