Emergency Services Outreach Leader
General Motors

Job Info

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Job Description

This is a remote position. Remote: This option does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis

The Emergency Services Outreach Leader will act as one of the principal outreach contacts externally to Public Safety associations and agencies for the purpose of education, problem resolution and general relationship building. The benefits of these relationships are establishing OnStar's operational efficiencies in supporting emergency calls, new technologies, and creating our GM and OnStar brand equity. The candidate will also support operational process/procedure development and serve as an internal public safety subject matter expert, as appropriate.

Key Job Elements:

In particular the candidate will:

• Have a strong knowledge of the OnStar business model and an understanding of OnStar's expanding scope of Emergency and Security services and technologies.
• Establish strategic relationships with public safety groups, with primary focus on Emergency Communication Centers, EMS, Fire and Law Enforcement.
• As appropriate, establish relationships with the commercial counterparts to these agencies to understand alternative service delivery options and protocols to support NG911 efforts.
• Coordinate and manage participation in appropriate conferences, seminars, meetings and other gatherings. Work with representatives in marketing, finance and external contracted vendors to ensure all appropriate arrangements are in place to support OnStar's participation.
• Address questions and concerns both from internal and external sources regarding public safety matters.
• Support accurate, timely and ample communication between OnStar and our emergency service partners and act as an ambassador for the company.
• Create annual recommended outreach plans to further foster these relationships.
• Follow-up and work with appropriate cross functional teams within OnStar to ensure that our performance and interface to these agencies follow adopted policies and processes.
• Communicate progress and changes with these relationships to all relevant parties.
• Support pre-launch evaluation/readiness for future emergency services and technologies, primarily in the U.S.
• Provide input pre/post launch on emergency processes and technologies based on public safety feedback.
• Develop and implement a NG911 roadmap for the integration of additional OnStar emergency call data to Emergency Communications Centers (ECC).

Additional Job Description

Qualifications:

• Bachelor's Degree or equivalent
• Extensive familiarity with the public safety profession, including standard operating procedures, public safety culture, publications, and supporting public safety associations.
• ECC leadership experience with in-depth familiarity of E911, NG911 implementation, technologies, and challenges.
• Proficiency with Microsoft Office products (Office, Word, PowerPoint, Excel)

Additional Candidate Qualifications:

• A strong passion for public safety, emergency services and customer experience
• Strong presentation skills
• Well-organized with an eye for detail
• Well-developed oral and written communications skills
• Strong interpersonal skills and a positive, self-confident personality
• Good practical judgment
• Ability to work in a fast-paced team environment
• Flexibility for significant U.S and Canadian travel 50-60%
• Self-initiative to multi-task, prioritize and stay on top of issues.
• Capability to make decisions and take leadership to resolve issues
• Ability to operate in a fluid and semi-independent environment, proven remote working skills required.

Compensation: The median level of salary compensation for this role is $98,863.00

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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