Description
Humana is continuing to grow! We have several new Disenrollment Call Center Representatives openings that will have the pleasure of taking inbound calls from our members and provide excellent service and support. These remote roles are amazing opportunities to join a Fortune 100 company that continuous to expand and grow!!
The Disenrollment Call Center Representative represents Humana by addressing incoming telephone, digital, or written inquiries from Medicare members. These Call Center Representatives strive to provide the member a resolution or path way to resolution on each call while providing a perfect call experience. These roles will be on a Sunday thru Saturday (7 Days a week) schedule with shifts between 7:45AM - 11:00pm EST. This is a seasonal role with an opportunity to be permanent.
Responsibilities
What we need your help with:
The Disenrollment Call Center Representative addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
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