Director - Regional Aftersales
Holman Enterprises

Job Info

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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you do?

• Lead, define and implement strategic plans for aftersales operations in the region, aligning with overall business objectives.
• Responsible for the development and accountability of the local Aftersales team.
• Monitor, evaluate and develop the performance of the aftersales leadership team to ensure they meet or exceed key performance indicators and customer satisfaction targets.
• Identify quality standards and implement continuous improvement initiatives by strategizing ways to streamline operations.
• Provide training, support, and guidance on aftersales processes, policies and standards.
• Stay abreast of industrial regulations and ensure aftersales operations comply with local, regional and national requirements.
• Collaborate with affiliated departments to ensure the aftersales activities with overall business initiatives and strategies.
• Proactively identify market trends, opportunities and challenges in the aftersales sector within the region and further, troubleshoot said opportunities and challenges with solution-based thinking.
• Promote a culture of leadership, guidance and support to the aftersales team fostering a complaint, positive work environment fostering a culture of excellence.
• Act as a liaison with the manufacturers represented in the region and work with the factory representatives to achieve factory objectives.
• Provide performance updates to the senior leadership team.
• Manage the annual budget process.
• Perform all other duties and special projects as assigned

What are we looking for?

• Bachelor's degree in a related field required, Master's preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• 8+ years' experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred
• Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines

• Manages a departmental sub-function within a broader departmental function
• Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure
• Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function
• Optimizes the talents of team members for the strategy of the business
• Make appropriate course corrections when executing the strategic plan
• Successful team building
• Establishes measurable results, objectives and milestones for self and others
• Develops frameworks for measurements and reports on results
• Develops successors and talent pools
• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
• Excellent analytical and critical thinking skills.
• Ability to prioritize tasks and to delegate them when appropriate
• Adjusts quickly to new or changing work environment
• Applies broad business and management expertise to drive financial and operational performance across multiple departments and/or functions
• Executes departmental and functional business plans and contributes to the development of discipline strategies
• Directs the allocation of resources to meet financial performance requirements
• Directs the resolution of highly complex or unusual business problems that cross functions and/or disciplines
• Influences or provides input to forecasting and planning resources; may manage allocated budget
• Decisions are guided by discipline and/or business strategies and priorities

• Superior verbal and written communication skills
  • Responsible and accountable for the communication process
  • Able to clearly articulate the company's vision for the future
  • Helps others understand the broader organizational vision and purpose
• Excellent interpersonal, counseling, and negotiation skills
  • Actively solicit feedback; share and address; adjust plans as necessary; follow through
  • Influences superiors and is capable of selling their ideas to the organization
• Excellent presentation skills
• Effectively coaches, gives performance feedback and provides development opportunities within related multiple areas or departments and/or function(s)
  • Regular and frequent engagement in face-to-face communication
• Inspires teams' success by creating the right working climate
  • Leads out front and is visible
  • Inspiring, motivating, encouraging and accountable
• Interaction with others requires understanding, influencing and supporting people, through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $145,790.00 - $229,625.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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