Director of Operations
Montrose Environmental Group Inc.
Job Info
ABOUT YOU
Are you interested in a career that protects the environment and ready to join an inclusive work environment, committed to leading new ideas and pathways, and to delivering value? If the answer is, "Yes!" then we have an exciting Full-time career opportunity for you based in Deer Park, TX.
Who are we? We are Montrose, a leading environmental services company with 2,000 employees across 70 locations worldwide, focused on supporting clients as they deal with the environmental challenges of today, and prepare for what's coming tomorrow.
Job Type: Full-time
Compensation: $125,000 - $150,000 annually
WHAT WE CAN OFFER YOU
Our Mission is: To help protect the air we breathe, the water we drink, and the soil that feeds us, and is supported by our Principles: We Value Our People, We Value Our Community, We Value Our Clients, We Value Our Shareholders. We care for the well-being of our people and offer:
- Competitive compensation packages
- Industry leading benefits packages, including company paid life and disability insurance
- Paid parental leave benefits
- Progressive vacation policies and company holidays including floating holidays to meet the diverse needs of our people
- 401(k) plan and competitive match offered
- A financial assistance program to help support peers in need
- An educational reimbursement program
- Access to best rates in the industry to bring your student loan debt down to size
The Director of Operations acts as the responsible party for all aspects of regional operations including, but not limited to, culture, performance, financials, customer service, quality, training, safety and business development. Promoting and exemplifying leadership, continuous improvement, integrity, financial responsibility, and supporting a high standard for ethical conduct are key responsibilities of this position. The Director will work closely with District Managers, environmental agencies, regulatory agencies, and Senior Management of the organization in the execution of their duties. The following list of duties are responsibilities of the Director of Operations.
- Provide support in managing and directing of air quality services for the region with an emphasis on leak detection and repair
- Provides strategic planning, execution to enhance profitability, productivity, quality assurance, efficiency and problem resolution for the region
- Oversee the preparation and review or authorship of letters, notifications, proposals, monitoring plans, deliverables and reports for the region.
- Oversee the management of regulatory interpretations, client contact management, monitoring plans, reporting and consulting
- Oversee the effective communication from management with customers and personnel on procedures, results, updates, tasks, problems and solutions
- Understand the need and oversee the creation of operational SOPs and training material in the region
- Collaborate with and assist other regions and departments within Montrose
- Report routinely to Vice President on regional status
- Drive and implement solutions for all MAQS LDAR programs and operations deficiencies and improvements
- Partner with Management and develop systems and controls to ensure compliance with quality, training and safety standards.
- Oversee development and completion of all required compliance inspections, quality and safety programs written in regional and client specific plans
- Conduct field observation assessments for compliance, quality and safety
- Ensure the schedule has a 3-month outlook
- Ensure all projects are scheduled with the client in a timely manner
- Oversee and review monthly utilization and identify improvements and troubleshoot
- Review and approve or deny orders for supplies, equipment, and PPE
- Oversee the inspection and report deadlines are met within the assigned region
- Ensure compliance of all required rules and regulations
- Review regional training and certification needs
- Ensure all team members are performing required tasks efficiently, accurately and safely
- Focuses and guides others in accomplishing work operations and objectives
- Provide District Managers and direct reports with the tools and training necessary for growth and development of the assigned office/area/group.
- Shares knowledge, information, advice, and suggestions to help others to be more successful. Gives employee's assignments that will help develop their knowledge, skills and abilities.
- Oversee the utilization of company resources, such as software and CRM, to help District Managers, Client Project Managers, and Field Project Managers become more efficient and skilled.
- Responsible for creating and maintaining an appropriate level of staff in alignment with current and future business strategies
- Oversee all hiring decision, development and termination of employees for the region. Oversee the recommendation of any and all salary increases for the region.
- Conduct and/or ensure the recruitment, hiring and onboarding of new and transitioning employees
- Delegation of new tasks/projects to the proper qualified employee
- Provides appropriate support and acts as a resource and establishes procedures to keep informed of issues and results of delegated responsibilities
- Ensures current and accurate costing in conjunction with finance. Supporting Managers in the knowledge of budgets, proposals, pricing and execution of contracts. Recommends methods, materials and layouts for improvement based on needs and capabilities.
- Develop, participate in and lead training for career development, safety and maintaining required certifications
- Monthly review and daily tracking of personnel performance metrics with corrective actions outlined
- Regularly meets with employees to review performance, prepares and presents to employee annual performance review and establishes personal and/or business objective SMART goals and career succession planning.
- Oversee and manage all financial budgeting and tracking of regional expenses
- Meet Revenue, Growth, and Profit targets/goals for the region.
- Review and analyze financial P&L monthly.
- Biweekly review of expenses. Analyze, document and report errors and improvements
- Finds creative ways to solve fiscal problems, create efficiencies and manages labor and overtime
- Review and oversee time and expenses for completeness and accuracy and approve or deny timely
- Review and provide weekly, monthly and quarterly forecasting for the region
- Ensure timely invoicing of time and expenses of location
- Manage staffing utilization efficiently and within budgetary parameters
- Oversee all capex orders for the region
- Strategize and identify business development opportunities for LDAR and other business linesof Montrose
- Ensure customer satisfaction by monitoring the NPS Score monthly and communicating with clients on needs and improvements, making performance changes when necessary, and by sharing results with the Senior Management Team.
- Ensure overall client satisfaction by assisting the District Manager(s) and Client Project Manager(s) in offering operational improvements and efficiencies, enhance their environmental image, and avoid overall penalties.
- Conduct, prepare and/or review bid walks, cost estimates and proposals for accuracy and profitability ensuring alignment with budgetary expectations and business objectives
- Review with client routinely on customer service needs and improvements
- Responsible for exemplifying and instilling in their team the Montrose culture. Promoting a positive and collaborative working environment.
- Masters new technical and organization concepts and information. Builds on strengths andaddresses weaknesses. Pursues self-development
- Develops and assists in the preparation of and presentation of Standard OperatingProcedures and Training Material
- Perform any other duties assigned by client or manager(s) and/or to maintain compliancewith all policies and contractual obligations.
- Perform all duties with integrity, safety and a professional mentality
- Promote a positive and inclusive work/team environment while treating others with dignityand respect
- Drive and implement solutions for all program deficiencies and improvements
- Report all non-conforming work and assist during RCA investigations and Corrective Action
- Ensure effective and timely communication with all personnel, vendors and clients to improvetransparency and morale
- Demonstrate discretion, confidentiality and good judgement when dealing with sensitivecompany, personnel and client information
- Foster collaboration and communication
- High School diploma and/or degree in related field
- Advanced knowledge in LDAR related hardware and tools preferred
- Advanced knowledge in applicable Federal, State and Local LDAR regulations
- 2-5+ years minimum of LDAR experience
- 2-5+ years minimum in a supervisorial role
- Intermediate knowledge with Google and Microsoft office Suite products (Excel, PowerPoint, Word)
- Experience with Workday is beneficial
- Advanced knowledge with LDAR database software programs is beneficial
- Valid Driver's License is required
- Transportation Worker Identification Credentials (TWIC) is beneficial
- State/Region applicable Safety Council Training is beneficial
- Refinery Safety Overview (RSO) training is beneficial
- First Aid and CPR Certified is beneficial
- Capability to pass background checks and initial and random drug screening
- Must be able to successfully pass a urine, alcohol, and hair drug test
- Ability to climb stairs, ladders and work from heights
- Ability/willingness to travel locally and overnight 10-25% of the time
- Excellent organizational, communication, time management and leadership skills, including ademonstrated ability to lead multi-discipline teams and motivate others
- Ability to interface with cross-functional teams and all levels of personnel/management Strong problem solving and analytical skills
- Able to work independently, take initiative, managing multiple responsibilities (i.e., self-starter, self-motivated)
- Effective verbal and written communication skills, sets clear expectations and deadlines, clarifies situations, listens effectively, asks when unsure, communicates status, successes, mistakes and results
- Ability to think and act strategically and proactively
- Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
- Conduct and support client (internal and external) engagement activities to strengthen ourrelationships with our clients and increase our understanding of their needs
- Leads solutions through the use of collaboration, technology and/or innovative strategies forboth clients and internally - always seeking continuous improvement
- Proactively builds working relationships, educates by sharing information to buildunderstanding, gains agreement, proactively shares knowledge and best practices, values andinvolves others in discussions and decisions
- Ability and motivation to learn, execute and train on advanced technologies, project or skills
The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- While performing the duties of this job, this position may require the individual to work weekends, holidays, and overtime as needed
- Must have the ability to lift 20-30 pounds using Company provided equipment
Vaccination against Covid-19 is strongly preferred. All employees will be subject to policies and procedures of the Company that may be dependent on vaccination status.
MAKE THE MOVE
From comprehensive air measurement and laboratory services to regulatory compliance, emergency response, permitting, engineering, and remediation, Montrose delivers innovative and practical design, engineering and operational solutions that keep its clients on top of their immediate needs - and well ahead of the strategic curve. We are a fast-paced and dynamic team. At Montrose, you are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues. Therefore, if freedom, autonomy, head-scratching professional challenges attract you, we'd love to speak with you.
Want to know more about us? Visit montrose-env.com and have fun!
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