Digital Product Manager
Mosaic

Job Info

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Are you our next Digital Product Manager?

Mosaic is looking for an outstanding digital product manager to develop the North America Business digital customer experience improving our brand awareness, customer loyalty, and sales margin. Are you someone who champions a modern approach to connected experiences for brands; who understands consumer behavior, the context in which those behaviors happen, and how to design moments of engagement that influence customer journeys? If this sounds like you, come grow our digital strategy so we can help the further our mission to help the world grow the food it needs.

What will you do?

• Work in a start-up environment, rolling up your sleeves and making digital strategy decisions in partnership with the Director of Brand Management to ensure the digital experience elevates and reinforcing our brand strategy
  
• Work hand in hand with the Product Owner of digital customer experience strategizing technology development and delivery of digital CX solutions
  
• Leverage industry best practices and trends in the Ag sector to deliver a best-in-class customer experience
  
• Identify and prioritize opportunities through first-hand observations, research, and feedback from retail customers and internal stakeholders
  
• Develop, plan, and oversee effective, innovative, and measurable strategies to support the digital customer experience and lead to measurable outcomes
  
• Identify and recommend new solutions for how we interact differently with our customers in digital ways
  
• Lead cost/benefit assessments to define potential financial, business, and industry impacts of initiatives
  
• Serve as the CX digital lead, partnering closely with Executive Sponsor(s), Business Lead, segment leadership, and IT partners through key initiative(s); serve as a thought leader on applying customer experience methodology to business problems
  
• Collaborate closely with Dir of Brand Management and Product Owner digital CX to support initial problem definition, design, development, and implementation
  
• Research and stay current with the latest trends on other customer-facing digital initiatives & tools developed by competitors, customers, and other companies in the Ag sector
  

What do you need for this role?

• Bachelor's Degree with a major in Sales, Marketing, Business or related field with 8 years of experience is required; or will accept 10 years of related experience with high school diploma/GED
  
• 5 years of proven expertise & track record delivering customer-facing digital solutions, digital customer experience, marketing, project management, and market/product strategy
  
• Digital agricultural experience preferred
  
• Experience leading teams in a matrixed environment with reporting responsibilities to two or more different areas preferred
  
• Experience in either Scrum or Scaled Agile Framework methodologies preferred
  
• Experience with e-commerce, market research, and digital app tools
  
• SAP, JIRA, preferred
  
• Highly skilled in understanding and translating business strategy, portfolio prioritization, pricing, go-to-market, and tracking KPI's and financial metrics
  
• Ability to create effective partnerships at all levels of the organization
  
• Must be results-oriented and possess critical thinking and decision-making skills
  
• Ability to lead through influence and network
  
• Excellent verbal, written, listening, and presentation communication skills
  
• Ability to adapt to a continually changing business and work environment and manage multiple priorities
  
• Visionary manager who uses internal or external resources to design/develop specific tools
  

Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.
Mosaic participates in the US E-Verify program.

Must be legally authorized to work in the United States

We Help the World Grow the Food It Needs - Apply today and join our team!

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