Digital Experience Strategist (Remote)

Louisville, Kentucky

Posted in Insurance

This job has expired.

Job Info


The Digital Experience Strategist enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Digital Experience Strategist works on problems of diverse scope and complexity ranging from moderate to substantial


The Digital Experience Strategist leads transformations and experience improvement development for Humana's digital Provider Finder / Provider Directory experience.

In this role you will,

  • Be the voice of the member as they navigate Humana's digital Provider Finder / Provider Directory.
  • Act as a subject matter expert to create digital experiences that help Humana members understand their benefits and manage their health and wellness journey.
  • Understand industry trends and member expectations using data, analytics, user testing, and research. Translate these findings into opportunity moments that help members with benefits and coverage, claims, network, medications, and care.
  • Define gaps in current digital experience, express member needs, and articulate solutions to improve the member's digital journey on the member portal.
  • Connect member needs with business value propositions and development feasibility.
  • Simplify complex problems and issues in an easy-to-understand manner.
  • Understand technical matters outside personal area of expertise, and synthesize for broad discussions.
  • Identify new features and functionality that delight users and drive member and business value.
  • Drive innovation for future improvements resulting in increased member engagement.
  • Ensure connections between execution conversations and product roadmap are being made so that any development needed to get a campaign up and running is put on the roadmap.
Required Qualifications
  • Bachelor's degree
  • 8 or more years of Digital Strategy and Transformation in Consumer Experience
  • 8 or more years of project leadership experience
  • Experience leading large teams/programs
  • Creativity and brand design knowledge/experience
  • Working knowledge of all Microsoft programs
  • Detail oriented with excellent organizational and project management skills
  • Demonstrated ability to make independent judgments
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
  • Product Manager experience
  • Program and/or Project Management experience
  • Member/Consumer Experience design experience
  • Healthcare industry experience
  • Technical experience/knowledge
Please Note

For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
  • Provide proof of full vaccinationor commit totesting protocolsOR
  • Provide proof of applicable exemption including any required supporting documentation

Medical, religious,stateand remote-only work exemptions areavailable.

Scheduled Weekly Hours


This job has expired.

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