Desktop Support Specialist
EMD Serono

Job Info

---

A career with EMD Serono is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your Role:

• Act as 2nd level onsite support for incident management in the Rockland, MA Office.
• Work as part of the local IT team supporting all onboarding and transfer requests.
• Work with Global teams to resolve complicated and advanced IT related issues.
• Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware.
• Provide a positive and supportive experience for the customer at all times. Seek support from colleagues in difficult situations.
• Maintain a core level of knowledge regarding service offerings for all IS units (including training offerings and resources when available).
• Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
• Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.
• Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.
• Communicate information and ideas so others will understand and exchange accurate information in these situation
• Travel (Up to 10%) - Mostly within Massachusetts.
  

Physical Attributes:

• Frequently moves boxes weighing up to 25 pounds across office for various needs.
• Sit or stand for extended periods
• Occasionally move about inside the office to access office computers and provide troubleshooting support at customer's desks

Who You Are

Minimum Qualifications:

• Highschool Diploma or GED equivalent
• 3+ years of experience supporting laptops, desktops, Microsoft Officeapplications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel)
• 1+ years of experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.
• 3+ years of IT experience in a customer-facing role
  

Preferred Qualifications:

• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM
• ITIL Certification
• Experience in Life Sciences/Healthcare industry

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information athttps://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 229653

Location: Rockland

Career Level: C - Professional (1-3 years)

Working time model: full-time

This job has expired.