Desktop Support Specialist
CAI

Job Info

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Desktop Support Specialist
Req number:
R2091
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have troubleshooting and Windows skills, and are looking for your next career move, apply now.
Job Description

We are looking for a Desktop Support Specialist to work in the maintenance, installation, and repair of computers, software, and mobile technology. This position will be full-time contract and onsite.

What You'll Do

• Prepare and deploy IT related equipment
  
• Provide in-depth enterprise IT workstation support to end users
  
• Resolve problems and answer questions related to the computing environment
  
• Contact vendor support when necessary to resolve issues
  
• Serve as a technical liaison to the user community
  
• Document incidents and problems and escalate issues to the appropriate engineering team when required
  
• Install and update software and Operating Systems
  
• Install and troubleshoots computer equipment and mobile devices at user locations as required
  
• Evaluate and recommend available training to satisfy user needs
  
• Prepare and assist in the preparation of reports
  
• Evaluate and recommend hardware, software, and peripheral equipment
  
• Guide users in hardware and software best practices
  
• Assist with equipment inventory, maintenance contracts, and equipment warranties
  
• Provide off-hours coverage as scheduled by the Team Lead or Managers
  

What You'll Need

Required:

• Bachelor's Degree, or equivalent experience and education, and 1-3 years of experience providing Information Technology end user support
  
• In-depth understanding of troubleshooting techniques and experience with remote troubleshooting tools
  
• Tracks and monitors the progress of issues through standard best practices and procedures to identify interventions and resolutions
  
• Ability to establish and maintain a high level of user trust and confidence and ability to manage client expectations
  
• Microsoft In-Tune and Azure knowledge preferred, but not required
  
• Knowledge of current releases of Windows 10 and Microsoft 365
  
• Knowledge of standard principles and practices of IT Desktop Support
  
• Knowledge of capabilities, requirements, uses, and applications of computers, peripherals, and mobile devices
  
• Knowledge of Network equipment, routers, hubs, switches, Ethernet cables, and general networking
  
• Ability to travel to offices throughout county, as needed, to maintain, install, and repair computer & mobile device equipment
  
• Have a reliable vehicle
  
• From time to time, the employee will be required to perform additional tasks and duties as required by the employer, Team Lead, and Managers
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  

#LI-CB1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

This job has expired.