Desktop\/End User Support Technician 3
Humana

Job Info

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Description

*Please note this position will require the candidate to be onsite at the Humana facility in Glendale, AZ. Work schedule is Monday-Friday, 8am-5pm.

The Desktop/End User Support Technician 3 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Desktop/End User Support Technician 3 researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

• High School Diploma
  
• 2 or more years experience as a Desktop/End User Support Engineer
  
• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
  
• Experienced responding to escalated telephone, email and on line requests for technical support
  
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
  
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  

Preferred Qualifications

• Bachelor's Degree in Computer Science
  

Additional Information

Will report to Desktop/End User Support Technician 4 IT SCS - End User Technology

Scheduled Weekly Hours

40

This job has expired.