DEO Wave 7
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client in search of a DEO Wave 7 candidate in Niceville, FL.Key Tasks:

• Call Center, answering phones/chats/self-service tickets, documenting tickets; Fast paced, high volume, potentially emotionally charged environment (callers may be frustrated, emotional)
• Customer is Florida's Department of Economic Opportunity (DEO) where we receive calls from Florida residents regarding their unemployment claims
• Temporary position - no benefits (medical offered after reaching a certain number of hours worked); Longevity of position depends on call center demand

REQUIREMENTS:

• Agent, ideally in a call center or help desk environment
• Strong customer service skills (call center, retail, hospitality industry, etc.)
• Clear verbal & written communication skills
• Must be proficient in use of computers, (i.e., basic computer functions, including proficiency in Office 365, internet access)
• Ideally experience in using a ticketing system

Role:

• 100% remote; Must have ability to work in an area free from distractions; With reliable highspeed internet, laptop/desktop and headset
• Agents are required to work one of the following schedules; Keep in mind, schedules are subject to change without notice:
• 08:00 AM - 4:30 PM EST Monday - Friday
• 10:00 AM - 6:30 PM EST Monday - Friday
• 08:00 AM - 6:30 PM EST Monday - Thursday

Training:

• Paid and instructor led via Microsoft Teams
• Training classes will begin promptly at either 08:00 AM - 04:30 PM EST or 10:00 AM - 06:30 PM EST; Please ensure you arrive on time as scheduled
• Schedules go into effect the day after training is completed

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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