Customer Support Specialist IV
ECS Corporate Services

Job Info

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ECS is seeking a Customer Support Specialist IV to work in our Memphis, TN office.

Job Description:
This position will perform and have the following duties, roles, and / or responsibilities:

• Receive, track and review all related documents for customer acquisition process.
• Verify completeness and accuracy of customer information to determine eligibility for program.
• Respond to customer issues via phone and email.
• Provide technical support to computer users with varying degrees of experience.
• Responsible for researching and resolving complicated complaints to ensure customer retention and satisfaction.
• Follow established processes for customer acquisition, account creation and maintenance.
• Assist in project metrics reporting.
• Familiarity working with file structures, databases and proficiency with incident reporting tools such as Remedy and Service Now a plus.
• Works independently and with team to resolve complicated issues which are not defined in process flows.
• Develop some Standard Operating Procedure documentation.
• Adapt quickly to rapidly changing priorities and requirements.
• Other duties as needed.

Required Skills:

• Minimum of 6 years experience in the field or in a related area
• Proficient with Microsoft Office applications
• Strong interpersonal and professional oral and written communication skills required.
• Must be able to obtain Sensitive Clearance.
• High School Diploma.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

This job has expired.