Customer Support Specialist

Milwaukee, Wisconsin

Posted in Manufacturing and Production

This job has expired.

Job Info

At Materion, everyone is included, respected and offered opportunity to grow. Join us!

The Customer Support Specialist enters and acknowledges customer's orders, advises customer on order changes, order status, prices, and follows-up on quote status and leads.

You Will Have the Opportunity To:

  • Communicate with finance and production to insure feasibility of production and proper quoted lead time. Refer complex requests to the necessary parties such as Product Manager, Production, Finance, Engineering, or Sales Supervisor. Perform contract review to match drawings and specifications that have been received from a customer. Communicate past specifications to the customer to insure there are no changes. Work with finance to communicate the established credit terms.
  • Check customer addresses, special instructions, and shipping methods. Apply correct payment and shipping terms.
  • Utilize MATERION business systems in the preparation of quotes and dissemination of information pertinent to our business. This includes, but not limited to M Power, S.A.P., QSI, Lotus Notes and ETQ. Log quote, follow-up and track quote turnaround.
  • Prepare item setup in SAP and input order from customer. Verify all information from quotation and order to ensure the customer is ordering something we priced and can produce. Check customer addresses, special instructions and shipping methods. Place these on the order acknowledgement and traveler where they affect our specs, documentation or packaging (i.e. special labels, multiple copies on the C of C or packing lists, limited shipping over weekends etc.). Work with finance to apply correct payment and shipping terms.
  • Provide customer service by answering technical questions on products, expedite orders, and manage credit problems and customer complaints. Prepare change order forms. Inform customers of late orders.
  • Provide backup assistance for outside Sales staff and other areas.
  • Act as liaison between Materion customers, outside sales, product management, engineering, quality and manufacturing. Develop good rapport with external and internal customers.
  • Prepare quotations from customer requests.
  • Keep the Company informed on competitive products, promotional matter, sales techniques, pricing, and market policies.
  • Other responsibilities as assigned

  • Associate's degree in business or in a technical field with years of experience or Bachelor's degree.
  • Minimum of 3 years of related experience including customer service preferred.
  • Technical background preferred.
  • Willingness to learn and drive to meet results. Self-starter and ability to work independently and collaboratively with others.

The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).

The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.

This job has expired.

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