Customer Support Representative I
Nordson EFD LLC

Job Info

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Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson EFD designs and manufactures components for controlled fluid flow including desktop dispensing equipment, precision valves, tips, dual dispensing cartridges and syringes. Our products are used in a broad range of market segments including, Life Sciences, Animal Health, Electronics, Automotive and Construction. Leading with innovation, Nordson EFD holds proprietary material and "0 waste" patents and technology to micro-dispense materials <0.2mm in diameter.

From the mobile device in your pocket to the sensors in your car, and even life-saving medical devices, Nordson's technology is used to make products that touch your life every day. Do you want to join a growing team in a market-leading technology company? We're looking for motivated individuals who care about helping our customers succeed. If you value integrity, respect for people, customer passion, energy, and excellence, you'll fit right in to the Nordson culture.

We are looking for a dedicated and passionate Customer Support Representative I to join our team and help provide our customers with an elite service experience . In this position, you will be responsible for supporting Nordson EFD's customers and field sales personnel to maximize the sale of EFD products and maintain best in class reputation through quality and accurate order processing.

How YOU will make an impact:

• Create and update standard sales orders and quotations in SAP received via fax, email from external and internal customers in a timely manner according to established goals of the Supervisor
• Maintains a professional demeanor in all communications with internal and external customers
• Answers inquiries regarding order status, availability and pricing from sales reps and customers
• Completes thorough and accurate electronic order processing and ensures customer data is maintained
• Ensures prompt retrieval of website orders
• Answers operator calls, as necessary
• Determines best methods to resolve problems to ensure customer satisfaction, while adhering to organizational policies and work procedures
• Understands when export compliance documents are required for shipment clearance and initiates communication with parties involved
• Provides order management support to escalate customer resolution
• Coordinates problem resolution with team members and other departments, as necessary
• Able to adapt effectively in a fast-paced, changing environment
• Base performance standards against established metrics to drive performance improvements

Qualifications to be successful:

• High School Diploma or equivalent
• Minimum of 1-2 years experience in an office environment, customer service related role
• Proficiency in all MS Office applications
• Excellent written and verbal communication skills with a strong customer service, action-oriented mindset
• Technical aptitude
• Good time management & organizational skills
• Relevant experience in related business environment
• Exceptional teamwork, interpersonal and relationship building skills
• Self motivated
• Able to work under pressure
• Accuracy is a must
• SAP experience is preferred
• Bilingual in Spanish a plus

What we offer:

• Starting day 1, your benefits include:
  • Medical / Dental / Vision Benefits
  • Paid Time Off (starting at 3 weeks per year)
  • 12 company paid holidays (including our annual company shutdown between Christmas and New Year's)
  • Annual bonus based on personal & company performance
  • 401k (with a 6% company match)
  • Company Retirement Contribution equal to 3% of your annual salary
  • Health Savings Accounts (with employer contribution)
  • Tuition reimbursement
  • Company paid Life Insurance
  • Wellbeing programs to help you live a healthy, happy lifestyle
  • On-site full-service cafeteria

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

This job has expired.