Customer Success Representative
Walker & Dunlop

Job Info

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Department:
Information Technology

Ready to bring your whole self to work every day? At Walker & Dunlop, we didn't get to where we are by hiring ordinary individuals. We got here by hiring the exceptional! WD is looking for individuals who are caring, collaborative, driven, insightful, and tenacious to join our team!

Position Summary:

As a Customer Success Representative, you will be a trusted advisor to users. You will work to remove organizational and technical barriers and identify opportunities to help customers expand their use. Understanding application functions, initiative to research use cases, and ensure that customers are successfully onboarded and trained to maximize their efficiency.

Walker & Dunlop's company mission is to be the premier commercial real estate finance company in the country, we can achieve this goal by leading the industry with technology innovations. The technology team has a creative and entrepreneurial culture - everyone on the team interacts directly with customers, and we all contribute to the product and planning. Innovation and passion for disrupting the old-fashioned real estate industry are our highest priorities.

What you will be doing:

• Serve as part of the support team, the first point of contact for users seeking assistance. Monitor and respond quickly and effectively to requests received through support queue. Follow through to satisfactory outcome for the customer
  
• Provide application support to users through support platform; including troubleshooting, researching application functions, recommend configuration improvements
  
• Develop onboarding and training plans to facilitate adoption of the platform and maintenance of user knowledge base
  
• Elevate recurring issues to Product Management to find ways to improve the overall functionality and customer experience
  
• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, often in combination with travel
  
• Other skills related to building a career in customer success management!
  

The education and experience we're looking for:

• Bachelor's degree preferred
  
• At least 2 years of customer-facing experience, interfacing with users and reporting to management
  
• Experience providing customer service and driving product adoption in large organizations
  
• Commercial real estate industry experience a plus
  

What skills you should have:

• Communicate technical information effectively to non-technical employees
  
• Strong organizational skills, and detail-oriented
  
• Strong time management skills
  
• Possess a high level of integrity
  
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
  
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
  

Still reading? Then we think you should apply!

EEO Statement
Walker & Dunlop is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

This job has expired.