Customer Success Associate
Beacon Hill Staffing Group, LLC

Job Info

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Requirements
Top 3 Requirements:

- Excellent written and verbal communication skills

- Proficiency in Microsoft Word/Excel/Outlook

- Salesforce experience recommended but not required

- Attention to detail, team mentality and a positive attitude

Plusses:

• Existing Knowledge of or desire to learn:

o Salesforce.com

o Information Technology, backup, and Internet Security industry.

o Software-as-a-service offerings (SaaS)

Day to Day/Project:

Self-driven, enthusiastic sales and customer retention minded Customer Success Associates based out of our Broomfield, Colorado location.

This role is responsible for the post-sale relationship, securing annual renewals, and upselling/cross selling data security and data protection products in the small business segment. A typical day includes working with a high volume of customers, balancing time constraints with customer needs, ensuring on-time renewals, presenting and closing upsell opportunities, while also passing along cross sell opportunities to sales teams. The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining strong customer relationships.

The Customer Success Associate will interact and support a variety of customers, located around the world, over the phone and by email. Success in this role will require your ability to serve customers, identify upsell opportunities and establish trusted relationships with key customers quickly and effectively.

If you're a strong communicator, sales minded, highly organized, enthusiastic problem solver, and passionate about business and technology solutions, this may be a great fit for you.

You Are Great At:

• Renew customer annual contracts on time.
• Retain and grow customers by building trusted relationships with business owners.
• Act as a single point of contact for both your customers and our internal resources with the goal of coordinating efforts to solve customer issues and grow the business.
• Efficiently manage a high volume of customers with varying needs.
• Support domestic and international customers with a high level of professionalism and integrity.
• Demonstrate excellent communication skills as you interact with customers.
• Work cross-organizationally as part of the regional team.
• Learn Webroot and Carbonite product offerings, deployment use cases and business models.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future™

This job has expired.