Customer Solutions Business Analyst
Develop, support and implement strategies that improve the effectiveness of the Customer Solution organization. This would include maximizing effectiveness of technology and manpower through direct involvement in forecasting, scheduling and staffing (call volume, emails, text, AHT, Adherence, Shrinkage, etc.). In addition, the analyst would conduct independent quality assurance across the organization and provide analysis, recommendations, and mentor support to improve outcomes. Will support implementation of process improvement strategies.
Responsibilities Include:
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