Location: Natick, MA
Description: Our client is currently seeking a Customer Service Support Specialist
his is working in the Information Support Center which is the first support center for the bank. Most of the calls will be account related but anything in regards to mortgage/lending or online banking will be transferred to another group
On behalf of our client in Westboro, MA The Judge Group is seeking a Customer Service Support Specialist.
In this role you will be responsible for:
Effectively communicating and assisting both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties.
Seeks opportunities to develop customer relationships and resolution to a variety of customer maintenance requests and inquires (i.e. address change, stop payments, research requests, etc.).
Utilizes effective listening skills to determine the customer's needs and assist in selecting the appropriate products and services to offer; utilizes sales techniques to uncover customer hidden needs to match to the bank's products and services. Identifies and assists with the migration of customer transactions to alternative delivery channels.
Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner.
Maintains effective knowledge of Bank's products and services.
Effectively use available resources for problem resolution, which may involve analysis of complex information.
Assist customers with basic computer/mobile device support.
Actively works with supervisor to meet/exceed all individual/team performance goals.
Protects customer information by following department security guidelines and procedures.
Complies with all applicable regulatory and department practices and procedures.
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