Customer Service Support Specialist
The Judge Group Inc.

Natick, Massachusetts

Posted in IT
about 1 month ago

This job has expired.

Job Info

Location: Natick, MA
Salary: Excellent
Description: Our client is currently seeking a Customer Service Support Specialist

his is working in the Information Support Center which is the first support center for the bank. Most of the calls will be account related but anything in regards to mortgage/lending or online banking will be transferred to another group

On behalf of our client in Westboro, MA The Judge Group is seeking a Customer Service Support Specialist.

In this role you will be responsible for:

Effectively communicating and assisting both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.

Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties.

Seeks opportunities to develop customer relationships and resolution to a variety of customer maintenance requests and inquires (i.e. address change, stop payments, research requests, etc.).

Utilizes effective listening skills to determine the customer's needs and assist in selecting the appropriate products and services to offer; utilizes sales techniques to uncover customer hidden needs to match to the bank's products and services. Identifies and assists with the migration of customer transactions to alternative delivery channels.

Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner.

Maintains effective knowledge of Bank's products and services.

Effectively use available resources for problem resolution, which may involve analysis of complex information.

Assist customers with basic computer/mobile device support.

Actively works with supervisor to meet/exceed all individual/team performance goals.

Protects customer information by following department security guidelines and procedures.

Complies with all applicable regulatory and department practices and procedures.

Job Qualifications:

  • High school diploma required; some college highly preferred.
  • 2+ years' experience in customer service preferably in banking, financial services and/or inbound call center experience.
  • Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
  • Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. Must be self-motivated and work well in a team environment.
  • Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
  • Must be able to respond to high volume telephone inquiries, work extended hours, weekends and some holidays. Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply

This job and many more are available through The Judge Group. Find us on the web at

This job has expired.

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