Customer Service Representative
RBC Bearings

Franklin, Indiana

Posted in Aerospace


This job has expired.

Job Info


Airtomic, Ducting Solutions:

Located in Franklin Indiana, Airtomic Ducting Solutions is a growing ducting aerospace solutions provider. Our dynamic team works closely together to support our customers and to ensure success of our business. We focus on providing our employees with opportunities to learn and grow. We provide our customers with best in class service. We strive understand our customers, market and product to maximize our results.

Position Summary:
Act as the central point of contact between the assigned customer base and Airtomic Ducting Solutions. Assures we meet customer needs and provide the highest level of value to the customer at all times, while supporting current and future accounts.

Key Position Responsibilities:

  • Act as a representative for the customer.
  • Communicate with customer to manage their delivery priorities.
  • Provide clear, timely, responsiveness and detailed quotations to the assigned customer base
  • Work with internal/external customers to clarify and resolve issues.
  • Provide customer with product options, repair, exchange or purchase.
  • Communicate technical information to the customer.
  • Manage customer portals and metrics.
  • Negotiate pricing, terms and delivery.
  • Perform all other duties as required.


Act on behalf of Airtomic
  • Represent Airtomic in a professional, innovative, positive, pro-active manner.
  • Work with customers forecasting repairs on a daily, monthly, quarterly, yearly, holiday requirements.
  • Achieve optimal pricing
  • Grow sales
  • Act on behalf of Airtomic for repair, OEM, part sales and PMA/SAR products.
  • In case of emergency, must be able to access the internal system to provide information to a customer or make the necessary changes to achieve necessary requirements
  • Develop and deliver presentations, (Internal and External customers at all levels)
  • Work with finance and customer to review and resolve open AR issues
  • Primarily responsible for developing LTA pricing, based on customer specific requirements and internal pricing experience (for Product Manager and/or Executive approval)
  • Maintain Data and Records

Essential Qualifications, Skills and Experience:

  • Results Oriented
    • Annually grow key/top customer accounts
    • Expand/Add new customers
    • Cross-selling (parts and repairs)
  • Bachelor’s Degree or equivalent experience
  • Minimum 5 years in industry environment focusing on customer relationships, accounting practices, sales and/or marketing.
  • Must be multi-task/project oriented with the ability to work under pressure in a fast paced industry meeting established timelines.
  • Excellent verbal, writing, listening and interpersonal skills are required to interact with all functional levels of internal and external contacts.
  • Detail orientated and organized.
  • Computer literate and proficient with Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
  • Willing to maintain availability via phone/email outside of regular working hours.
  • Strong analytical and decision making skills with ability to exercise informed risk taking in order to make judgment calls
  • Ability to prioritize and to work without close supervision

Travel Requirements
  • None

Reporting to this Position:
  • None


Relationships:
  • Reports to Product Director
  • Daily interaction with customers
  • Daily interaction with internal departments


Beneficial Qualifications, Skills and Experience:
    • Worked at or with OEM or Overhaul Engine experience
    • Lean Six Sigma Green Belt
    • Formal negotiation training/experience
    • Formal sales/public speaking training or experience
  • Existing customer contacts


We offer competitive compensation with bonus opportunities!
Excellent benefits including medical, dental, vision and company matched 401k plan.
Equal Opportunity Employer m/f/h/v


This job has expired.

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