Customer Service Representative
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Service Representative in Tampa, FL.Essential duties, functions and responsibilities are as follows:- Customer Service Representative will provide excellent service and support to our customers and team members
- Answer incoming customer calls, emails, and inquiries
- Enter heavy volumes of sales orders
- Troubleshoot and resolve customer and team member inquiries
- Conduct daily sales balancing and other department processes related to the sale of our products
- Perform clerical duties related to the department
- As a Customer Service Representative, you will work closely with Shipping and Accounts Receivable areas to ensure timely processing of orders
- Manage and maintain positive relationships with customers and team members
- Assist incoming mail order calls and order processing
REQUIREMENTS:
- High School diploma/GED required; Associate's degree preferred
- Must have at least 2 years of prior experience working in customer service or related field
- Must have excellent interpersonal skills, communication skills and a positive attitude
- Must be able to interface with other departments, team members and customers in a professional and cooperative manner
- Must have the ability to work in a fast-paced environment, handle multiple tasks simultaneously and work under tight deadlines
- Must be able to notice small details (i.e., checking for reasonableness and accuracy)
- Must have intermediate computer skills and working knowledge of Microsoft Office (Outlook, Word, and Excel)
- Must be able to use 10 key calculating device for daily sales balancing
- Experience working with JD Edwards operating system is a plus
- Fluency is Spanish is also a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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