Customer Service Representative
BC Forward

Job Info

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Customer Service Representative
JOB TITLE: Customer Service Representative
LOCATION: Wichita, KS 67220 / Currently all staff is working remotely from home through May 31st.
DURATION: 6 Months - could extend longer
SHIFT: M-F 8AM - 5PM. May require OT.

Will overtime be possible (Y/N): Y
Will weekend work be possible (Y/N): Y
Work Environment: Professional

Dress Code/Required PPE: Business Casual. Jeans allowed - No Tennis shoes or flip flops

Need people with SAP knowledge. Would like people that are able to operate without a lot of direction. Very organized and detailed.

Essential Duties/Responsibilities:

• Handling Customer Orders. Inputting into SAP, tracking orders, and any problem resolution that might be needed.
• Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.
• This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.
• Support senior customer service team members with day to day issues.
• Customer Communication, both written and verbal
• Collaborating with internal Client Stake holders for decisions on how Clientl will execute on an order.

Minimum Education Required: High School Diploma

Other Required Experience/Qualifications:

• Possesses a basic understanding of customer service practices and procedures.
• Sound judgment and decision making skills.
• Strong oral and written communication skills.
• Ability to problem solve.
• Ability to adapt and learn in a changing work environment.
• Team work and a positive attitude is a must.
• Knowledge of Microsoft Office Products.
• Must have dependable internet connection during work from home timeline.
• Must be able to work on multiple issues at one time and follow back up accordingly
• Must be able to work from home with minimal distractions and train remotely.

Interested candidates please send resume in Word format Please reference job code 135056 when responding to this ad.

Recommended Skills

Complex Problem Solving

Customer Communications Management

Customer Service

Decision Making

This job has expired.