Customer Service Representative
BC Forward

Job Info

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Customer Service Representative
BCforward is currently seeking highly motivated Customer Service Representative for an opportunity in Tulsa, OK 74116

Job Title: Customer Service Representative
Work Location: Tulsa, OK 74116
Duration: 7+ Months contract to permanent

JD Description:
Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
* Research customer inquiries and responds to appropriate parties in a timely manner.
* Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
* Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
* Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
* Interfaces with team members, management, and customers in reference to customer service issues.
* Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams
* Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations
* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
* Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
* Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
* Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed)

Basic Qualifications
* High school diploma or G.E.D.
* Six or more years of customer service or other telephone experience-Experience must include financial/investment/insurance or banking that required FINRA certification-
* Experience working with organizational functions and personnel
* Experience working with fax machines, computer software, and telephone technology
* Experience working with and skilled in the use of help desk software
* FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window)

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 195276 when responding to this ad.

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