Customer Service Representative
BC Forward

Job Info

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Customer Service RepresentativeBCforward is currently seeking highly motivated Call Center for an opportunity located at Tulsa, OK Position Title: Call Center Location: Tulsa, OK Expected Duration: 4+ Months with possibility of extension Job Description:

• Responsible for handling client and agent inquiries via phone and e-mail.
• Outbound calling to US funeral homes for the purpose of price verification.
• Additional administrative tasks may be assigned once the Advisor becomes proficient with handling daily inbound and outbound calls.
• Under direct supervision, Advisors will handle phone calls and e-mails of Everest information and/or literature fulfillment.
• A web-based computer system is utilized for call tracking and fulfillment data entry.
• Several web-based resources are used for information gathering.
• Advisors will answer inquiries that can range from funeral pricing to insurance purchase options. Advisors may also respond to certain client or agent inquiries by referring them to web based published materials, secondary resources, and/or our Senior Advisors.
• Candidate must have strong computer skills and be able to multitask between several browser windows, be comfortable using MS Outlook, MS Teams, and MS Excel without any issues.
  
  

About BCforward: BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com
Interested candidates please send resume in Word format Please reference job code 195237 when responding to this ad.

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