Customer Service Representative
BC Forward

Job Info

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Customer Service Representative
BCforward is seeking a highly motivated and experienced Customer Service Representative at Milwaukee, WI 53208

PURPOSE OF POSITION:

• The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.
• Candidates must be available for the first 3 weeks of training without any prescheduled days off.

RESPONSIBILITIES:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs.
• All other duties as assigned

HOURS Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM. Overtime may be required.

REQUIREMENTS:

• High School diploma or GED
• A minimum of 1 year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS: Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

Location: Milwaukee, WI 53208
Expected Duration: 3 Months contract to Perm
Wage: Hourly, W2

Who to Contact: Nick Johnson.

About BCforward
BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on-time delivery of on-budget solutions to their IT-centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 187319 when responding to this ad.

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