Customer Service Rep
Roth Staffing Companies

Job Info

Customer Service Rep

Duration - 3 Months

Location - REMOTE

Max Pay - $21.75/hour

HOURS - PST core hours

Summary:

The main function of a call center/customer service specialist is to interact with patient's to provide information in response to inquiries about products, medical inquiries, and to handle complaints. A typical Patient Support Agent is responsible for determining the patient's issue, offer possible solutions or providing follow-up as needed. Patient Support Agents may be inbound, outbound or a combination of both.

This role provides a very unique opportunity to serve patients in a medical-tech environment. The candidate will gain experience in connecting and collaborating with various Subject Matter Experts within the organization, as well as learn nuances of working in a corporate setting. These are highly sought out and transferrable skills that would set the Candidate apart from others when applying to other positions.

Job Responsibilities:

* Provide patient education on valvular heart disease and company products.

* Contact patients to respond to inquiries or to notify them of case updates.

* Refer patient grievances to designated departments for further investigation.

* Keep records of patient interactions via digital patient database, recording details of inquiries, complaints, and comments, as well as actions taken.

* Collaborate with employees across all business units.

Skills:

* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

* Ability to work independently, prioritize, and manage one's time.

* Ability to accurately document and record customer/client information into a CRM.

* Previous experience with computer applications, such as Microsoft Word and Excel.

* Previous experience with Microsoft Outlook and Teams a plus.

Education/Experience:

* High School Diploma or GED

* 2-4 years customer service experience

* Healthcare call center or in healthcare setting experience required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.