Customer Service/Call Center Representative
BC Forward

Job Info

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Customer Service/Call Center Representative
BCforward is seeking a highly motivated and experienced Customer Service/Call Center Representative at Conway, AR 72034

Job Description:

• The Member Call Center Representative will provide expertise on insurance and healthcare over the phone.
• Responds to provider and member inquiries in a timely manner.
• Assist with insurance policy by obtaining client information, answering benefits inquiries and maintaining database.

Key Responsibilities:

• Primary responsibilities of the Member Call Center Representative include servicing customer's by determining requirements, answering inquiries, resolving problems, fulfilling callers request; maintaining database.
• This includes accurate and timely documentation and follow up as needed.
• Participates productively as a member of a team.
• Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.
• Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately.
• Informs clients by explaining procedures; answering questions; providing information.
• Complies with contract requirements, business unit rules and related and legal regulations.

Skills and Qualifications:

• Prior office or clerical experience.
• Ability to follow written policies and procedures.
• Good written and verbal communication skills, including professional telephone skills.
• Self-motivated, independent worker with strong time management skills.
• Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
• (If Bilingual Position) Speaks Spanish, Hmong or Burmese proficiently. Must be able to converse about the healthcare industry and be familiar with medical terminology in both English and Spanish/Hmong/Burmese.

Location: Conway, AR 72034

Expected Duration: 5 Months contract with strong possibility of extension

Wage: Hourly, W2

Who to Contact: Nick Johnson.

About BCforward

BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on?time delivery of on?budget solutions to their IT?centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 144893 when responding to this ad.

Recommended Skills

• Customer Service
• Assist Individual
• Telephone Skills
• Update Customer Information
• Take Customer Order
• Utilize Questioning Skill

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