Customer Experience Coordinator
Beacon Hill Staffing Group, LLC

Job Info

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SUMMARY:
Provides potential and existing customers with exceptional service by identifying customer needs, respond to customer inquiries, and collaborate with internal departments to optimize customer experience and brand awareness. Role requires ability to build trust, operate with high responsiveness, and understand and work through technical/mechanical issues with customers. Expected to work effectively and productively in a cross-functional team environment to effectively build relationships with clients and win the "customer for life".

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Maintain a positive, empathetic, and professional attitude toward customers.
2. Manage and maintain critical relationships with customers, channel partners, and potential customers.
3. Consult with customers and gather technical information to identify and support the resolution of warranty issues, and, post-warranty parts sales.
4. Demonstrate proficiency in discussing technical aspects of how products work with clients, partners, and others.
5. Present accurate customer quotes for parts, services, and support, and actively present our company and products to current customers. Assembles supporting documents, costs, and pricing for review. For complex aftermarket opportunities, responsibilities include:
a. Reviews customer specifications to see if requirements can be met
b. Works with Design Engineering team to ensure feasibility and applications engineering as required for additional support
c. Estimates costs using either historical costing data, vendor sourcing data, or a combination of both.
6. Accurately record customer interactions in the CRM.
7. Processes customer orders in accordance with established procedures.
8. Provides technical detail and order status as requested.
9. Pro-actively reach-out to customers and partners to ensure satisfaction, promote products, capabilities,
and services, and seek out sales opportunities.
10. Support incoming customer inquiries, qualify leads, and perform initial discovery in support of Sales.
11. Actively work with Engineering, Operations, and/or Technical Services to create solutions in support of clients who are experiencing technical difficulties.

MINIMUM QUALIFICATIONS:
• High school graduate or equivalent.
• Associate degree preferred.
• Mechanical background preferred but not required.
• Minimum 1 year of experience in customer service, sales, or related industry.
• Preferred experience in CRM or similar data management systems.
• Competent in Microsoft Office to include Word, Excel, PowerPoint, and Outlook.

KNOWLEDGE, SKILLS, AND ABILITIES:
• Self-starter with solid customer service and technical understanding skills.
• Accustomed to working in teams and creating a fun team-selling environment.
• Ability to work collaboratively with others to achieve a common goal.
• Strongly oriented around creating a positive customer experience.
• Effective communicator with ability to listen, learn, discern, and act.
• Ability to remain effective with multiple tasks and priorities.
• Self-motivated with a positive attitude.
• Ability to work independently.
• Good written and oral communication skills.
• Excellent problem-solving skills.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

This job has expired.