Customer Experience Champion - Holman Infiniti
Holman Enterprises

Job Info

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Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

Holman Infiniti has an outstanding opportunity for a Customer Experience Champion to join the Holman Family.

Primary Responsibilities

Our CEC Champion role is located in-store to maximize the effectiveness and efficiency of the Dealership / CEC Partnership, as well as provide a Best-In-Class customer experience. The CEC Champion will also be responsible for:

• Maximizing Internet Lead Turn Over (TO) performance, by ensuring each TO is handled personally and promptly
• Create/Set Appointment with Customer (Outbound Calling, Emails, Texting)
• Confirm appointments with customers to maximize show ratio
• Preparing for all internet-lead appointments in-store
• Ensure the vehicle is pulled up, fueled, clean and marked specifically for the customer by name
• Review notes with Sales Managers and Sales Consultant relevant to customer

Qualifications

• High school diploma
• Years of Customer Service or Sales Experience
• Familiarity with dealership operations a plus
• Familiarity with BDC Functions a plus
• Time management, organization
• Able to navigate CRM Systems
• Strong written communication skills
• Strong verbal communication skills, both in-person and via phone
• Ability to interact and work with CEC and Store employees at all levels in the organization

Benefits at Holman Automotive Group include an outstanding compensation plan, paid time off, available 401(k), medical, dental, life, and disability insurance, and employee vehicle purchase program.

No company is better positioned for this new world than Holman Automotive Group. Holman Automotive Group is a privately held automotive company with 40 dealership franchises, 19 brands and 34 locations. Much more than a network of dealerships, Holman has built a 90-year tradition of innovation and success by drawing on our most valuable resource...our employees. Now into our third generation of family leadership, Holman is looking for a new generation of intelligent, motivated and sophisticated employees ready help us meet tomorrow's challenges. If you'd like to work in this kind of exciting, technology-driven, customer-centered environment, then Apply Today!

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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