Customer Experience and Inside Sales Manager, West (Remote)
Galderma Laboratories

Fort Worth, Texas

Posted in Health and Safety


This job has expired.

Job Info


Company Overview
Galderma, the world's largest independent global dermatology company, was created in 1981 and is now present in over 100 countries with an extensive product portfolio of prescription medicines, aesthetics solutions and consumer care products. The company partners with health care practitioners around the world to meet the skin health needs of people throughout their lifetime. Galderma is a leader in research and development of scientifically-defined and medically-proven solutions for the skin. For more information, please visit www.galderma.com

Job Description
Customer Experience and Inside Sales Manager position is responsible for managing end-to-end sales activities for all inside sales. Activities include first and foremost managing and leading the Inside Sales Representatives (ISR) to achieve sales objectives. In addition, this role will work closely partnering with other functions to improve customer experiences. They will report directly into the Associate Director, Aesthetics Commercial Strategy & Execution. This position will require field travel and close interactions with the Regional Sales Managers, Marketing, McKesson, Sales Force Effectiveness, and Analytics departments. This role will improve the development, efficiency, targeting, communications, and productivity of our contracted inside sales team helping drive Aesthetic business demand.

Job Responsibilities
Inside Sales

  • Provide leadership and direction overseeing a team of 17 Inside Sales Representatives (IRS) who are responsible for training, educating and developing aesthetic customers.
  • Coach, council and develop representatives on buy and bill, direct selling techniques and market strategies to expand product demand
  • Conduct Monthly Operating Reviews with all ISR direct reports and with supervisor.
  • Responsible for the aesthetic dollar sales and product growth for an assigned geography/area.
  • Execute corporate marketing strategies, strategically utilize resources, and effectively prioritize activities and projects.
  • Monitor and analyze productivity of the team; generate analytical reports; compile status and work-volume reports for management.
  • Work closely with your Area and Regional Sales leadership teams, AES sales force, and cross-functional teams to ensure successful execution of pull-through strategies, marketing campaigns, customer and physician loyalty programs, and sampling programs.
  • Manage the recruiting, hiring, and training process and the ongoing development of Inside Sales Representatives.
  • Work closely with Langhorne, PA & Fort Worth, TX site cross-functional teams to create optimal customer experiences and employee engagement.

Customer Experience
  • Participate in meetings with marketing, training, sales planning and analytics and customer operations to provide solutions to and increase operational efficiencies.
  • Provide Monthly updates in MOR on findings, progress, activities and actions taken regarding Customer Experience
  • Other duties maybe assigned


Minimum Requirements
  • Bachelor's degree from four-year college or university required
  • Minimum of five (5) years of medical device Sales experience, preferably in direct sales, B2B or specialty pharmaceuticals or field management experience
  • Member of Emerging Leaders Program (preferred)
  • Proven ability to interact effectively with both internal and external customers
  • Previous injectable and aesthetic sales experience is preferred
  • Strong consultative selling skills and proven capability to close sales
  • Preferred working relationship with local Plastic Surgeons, Facial Plastic Surgeons, Dermatologists, Oculoplastic Surgeons and other Cosmetic practices
  • Documented and consistent high-level performance with sales and competencies
  • Develop and implement an effective territory business plan
  • Proven ability to develop new business through prospecting and cold calling
  • Ability to build strong professional relationships; establish credibility and rapport with customers
  • Ability to implement and execute key marketing strategies
  • Strong organizational and multi-tasking skills
  • Effectively manage field assets and resources to include, but not limited to, expense management, computer and other allocated equipment
  • Strong sense of urgency and demonstrated success in a high-pressure sales role Highly developed verbal and written communication skills
  • Proficient on excel, word, power point, Adobe and other software skill


Other Important Information
The work environment characteristics and physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee may or may not be frequently/or occasionally required to:
  • Stand; walk; sit; climb or balance; stoop; kneel; crouch; talk or hear; and taste or smell.
  • Climb stairs or ride elevators.
  • Lift and/or move up to 25 pounds.
  • Use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Manipulate keyboard or otherwise access computer, telephone and hand-held devices.
  • Be exposed to outside weather conditions while going in and out of office buildings.
  • Be exposed to moderate noise level usually in warehouse settings.
  • Be exposed to moving equipment, mechanical parts, and/or high places; or moving between air-conditioned and non-air-conditioned environments.
  • Overnight travel is required for this position; to include attendance at national, regional aesthetic conventions and trade show. Travel is estimated at 40%.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 by their date of hire to be considered for employment. Proof of vaccination required.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


This job has expired.

More Health and Safety jobs


Community Health Center
Hartford, Connecticut
Posted 4 minutes ago

Community Health Center
New Britain, Connecticut
Posted 4 minutes ago

Community Health Center
Bristol, Connecticut
Posted 4 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.