Customer Engineer
HAYS

Job Info

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The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Computer Services Provider is seeking a Customer Engineer in Canton, OH.

Role Description

The Customer Engineer role is responsible for first level troubleshooting and support of our clients who utilize laptops, desktops and chrome books. This dynamic role provides support both onsite as well as remotely with solutions ranging from basic troubleshooting to hardware replacements. In this role the candidate will be expected to support the hardware from in use through to the end of their lifecycle by organizing, repairing (including working with supplier for warranty repairs), deploying, and preparing for disposal when appropriate. Past experience with tracking, maintaining, and updating asset management databases will help these candidates quickly adapt to this role. Understanding of conference room and telepresence technologies as well as the equipment in these rooms are an important part of the Customer Engineer role. An ideal candidate would have five years experience in a similar role providing support for a financial organization. In addition to a typical Windows environment the client leverages Citrix Amazon Workplaces and therefore experience of those environments are desired.

Skills & Requirements

• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information. #1120161

This job has expired.