Customer Account Manager
Andritz Inc

Muncy, Pennsylvania

Posted in Manufacturing and Production


This job has expired.

Job Info


Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Purpose Statement

Andritz Feed and Biofuel is seeking an organized, self-motivated professional to handle parts sales and customer service for our customers. This position involves being a part of a high functioning team to meet all our customers' needs.

Job responsibilities and tasks

  • Receive customer inquiries and orders via phone, fax, email, and/or mail, analyze customer request(s) to determine needs and follow-up on inquiries to secure new orders.
  • Research Engineering records, drawings, Bill of Material and manufacturing records to determine correct parts identification, and determine manufacturing costs and appropriate selling price.
  • Determine parts availability, advise customer(s) of price and delivery and secure sales orders. Enter sales order(s) into business system. Follow-up on order and advise customer of status.
  • Review inventory levels of parts, selling price and profit margins, and recommend adjustments to the NA Aftermarket Manager.
  • Address customer requests as required to return highest possible level of customer satisfaction.
  • Handle return goods utilizing established procedures.
  • Adjust customer serial number database as changes occur and communicate changes to other Account Managers.

Education, professional experience, and qualification preferred/required

Requirements: High School diploma with advanced education in business or economics preferred. The successful candidate must possess an understanding of basic mathematics, possess a solid understanding of Engineering and Manufacturing drawings, have a strong mechanical aptitude, and solid customer service skills. Basic knowledge of the manufacturing industry is strongly desired.

Additional Skills Required: Must be organized, possess strong listening and communication skills (to include proper email and phone etiquette), be able to work independently and as a team member with little to no supervision, comply with strict product standards, and possess strong computer literacy (Microsoft Office products / SAP or experience with other ERP system preferred). Must comply with all Company policies, procedures, safety and quality requirements, to include regarding confidentiality at all times. Possess strategic, logical, and methodical thinking for problem solving, time management, prioritization, all while handling multiple tasks accurately in a fast-paced, time sensitive environment. Represent Company interests continuously and be sensitive to customer satisfaction (understand strong sense of urgency and importance of follow-up).

Physical and Mental Qualifications

Work is primarily conducted in an climate controlled, office environment, however, will require time in a manufacturing plant with exposure to varying temperatures, noise levels, dust, dirt, fumes, heavy duty magnets, welding machines, and manual/remote controlled devices using radio signals. Candidate is required to sit, stand, walk, bend, reach, push, pull, ascend/descend stairs, and routinely lift up to of 25 lbs. Must possess excellent mobility, solid visual acuity, good hearing, coordination, and manual dexterity, and ability to endure extended work hours when required (working safely and efficiently at all times as well as wearing required personal protective equipment). All duties performed with or without reasonable accommodation(s).

Travel percentage (include country or region name)

N/A*Please note, previous DUI convictions can result in being inadmissible to Canada

Additional Information

For US- "We are an AA/EEO/Veterans/ADA Friendly Employer"

Legal status to work in the United States is required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 6817


This job has expired.

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