2nd Posting Dates: 4/29/24 - 5/6/24
Non-Exempt/Bargaining Unit Posting
Local/Seniority Unit - 2256/4104 UCC
Date Posted Internal - 4/11/24, Deadline Date - 4/18/24
Department - 125980 Inventory Management
Salary Grade - B
Job Code - X331E
Number of openings - Multiple
Shift - 8:00am-4:30pm; 8:30am-5:00pm. Shift bidding process based on seniority.
Site/Location: Lansing Capitol Building
Status - Regular Full Time
This position is accountable to handle all correspondence through electronic and paper means that is received from subscribers of BCBSM and BCN. Responsible for organization of correspondence through indexing, triaging, processing PHI, processing incoming mail, and fulfillment of mailing, faxing, or emailing requests. Assist customers through the corporate operator line by transferring calls to designated servicing areas. Ensures mail is transferred to call centers in a timely manner to meet all NCQA and performance guarantees for the call center.
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