Corporate Technical Trainer
Ricoh USA

Tucker, Georgia

Posted in IT


This job has expired.

Job Info


POSITION PROFILE

Directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge. Position responsibilities include training delivery in both classroom and virtual settings. This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. The position requires knowledge of managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines.

JOB DUTIES AND RESPONSIBILITIES

  • Delivers training solutions and specialized learning materials for complex technology products or processes and programs
  • Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course content
  • Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry

  • Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledge
  • Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed process
  • Actively pursues personal training and development opportunities and relevant approved certifications
  • Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals
  • Has decision making authority for area of responsibility and independently solves problems
  • May serve as team leader within workgroup or on cross-functional team
  • Occasionally provides training and guidance to less experienced team members
  • Maintain LMS activities including training records, schedules, rosters, etc.
  • Evaluate training needs and provide recommendations for learners or their managers
  • Develop cross functional relationships to meet department and company objectives
  • Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

  • Strongly Preferred:
  • 4-year college degree or equivalent experience
  • Minimum 3 years training/curricula development/employee development experience strongly preferred
  • 5 or more years functional industry experience
  • Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months*
  • Refer to current Industry Certification requirements

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


This job has expired.

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