Coordinator, Guest Information
NASCAR

Job Info

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DAYTONA INTERNATIONAL SPEEDWAY

Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal's prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race" - the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention - as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing." Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.

Job Summary:

Serve as the primary point of contact for guest information, guest satisfaction, lost & found, F.A.C.T., and information booths, while acting as an advocate for all Daytona International Speedway guests' experiences. Provide support in these areas at other SE Region properties - Homestead-Miami Speedway & Talladega Superspeedway.

Essential Functions:

• Stakeholder Communication:
  
  Address guest satisfaction through various forms of communication (e-mail, phone, comment forms, GEM Survey, etc) with the goal of retaining each guest as a customer for future events.
  
  Prepare post-event summaries of guest feedback to include opportunities for improvement and compliments. Reach out to other leading sports organizations / venues to collaborate on industry best practices.
  
  Compile information from internal and external sources to produce Daily Brief Sheets, Guest Services Event Schedules, and Microsoft OneNote digital information.
  
  Distribute to all appropriate stakeholders during events.
  
  Work with Track Marketing & Creative Services on production and ordering of Insider's Guides to support all Guest Service's needs.
  
• F.A.C.T. (Fan Assistance Crew Team): coordinate with a team of one Crew Chief and two Fan Crew that serve as an information source via phone and text during all events.
  
• Guest Services Booths (GSB): coordinate & support the overall operation of Guest Services Booths in the Venue, Infield and Midway during events. Requires pre-event setup, proper signage, inventory management, supply management, post-event cleanup, etc. Work directly with Crew Chief and Supervisors for additional support as needed.
  
• Administrative: responsible for scheduling, payroll, credential requests, computer access, and training for all F.A.C.T. and GSB Fan Crew. Serve as the liaison to Raceway Ministries group. Oversees the Guest Services desk at the Ticket & Tours Lobby. Participates in annual budget process for areas of oversight.
  
• Training: Attend & participate in employee training sessions
  
• Lost & Found: oversee the Lost & Found program, to include vendor software relations, guest communication and staff training.
  

• Process Improvement: recommend new policies and practices that would contribute to a better work environment and overall guest experience
  

• Human Resources / Training Events: support new hire and returning event staff training for Guest Services. Assist with candidate interviews, new hire paperwork, and creation of Fan Crew Handbook.
  
• Technology/Administrative: support department as needed; examples include ordering office supplies, process shipments, & evaluate department technology needs (computers, tablets, etc). Learn & use the following computer programs: ABI Mastermind, OneNote and Workday.
  
• Non-Event Recurring Duties: fly the USA flag on DIS property to support military initiatives; return flag to sender with certificate of authenticity and pictures.
  
• Work with other Guest Services team members (Admissions, Venue, Trams & ADA Carts) throughout the year and provide help as needed, with the possibility of cross-training within all areas departments.
  

Qualifications:

Experience/Education

• Bachelor's degree in sport management, event management or related field
  
• One year or more event management experience (sports industry preferred).
  
• Proven employee administration experience with event day staff.
  

Job Requirements

• Proficient computer skills including Microsoft applications and programs such as ABI & Workday.
  
• Ability to communicate effectively through excellent verbal, written and listening skills.
  
• Available to work flexible hours including weekends, holidays and evenings.
  
• Available to work occasional long hour shifts (12+ hours).
  
• Walk and stand for long periods of time.
  
• Able to work outdoors in all weather conditions.
  
• Position requires travel to regional tracks throughout the year.
  
• Education and work experience that demonstrates the ability to lead and inspire a team.
  

Apply Now!

Learn more about this role and our team by applying at www.careers.nascar.com for consideration.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

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