Description
Position at Group1001
Group1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Job Summary:
The Contract Administration Representative position will be responsible for the processing of paperwork and case ownership to ensure accurately and timely completion of customer transactions. This position's primary focus will be new business applications but will also be required to assist with other types of transactions for both Variable and Fixed Annuity policies. The position will be a part of the operations team supporting the new internal administrative platform.
Main Accountabilities:
This role will process and review paperwork to determine if it is in good order. For paperwork that is not in good order, the Contract Administration Representatives will work directly with agents and customers to resolve the outstanding issues. Additionally, this role will be may be required to assist the Customer Service Coordinators if call volumes are high.
This position has a variety of duties, including but not limited to:
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