Connected Care Implementation Specialist
Cochlear

Job Info

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Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Connected Care Implementation Specialist

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

We are considering fully remote candidates for this role. Preferred locations include the northeastern United States and western United States. This role requires 75% travel.

About the role

In order to help Cochlear make a difference in people's lives and support our customers, we are recruiting for a Connected Care Implementation Specialist. Your success in this role is measured by providing a world class customer experience to Cochlear's recipients and their clinicians by ensuring efficient and effective implementation of Connected Care services and solutions in-clinic or hospital.

Key Responsibilities

• Act as the Connected Care implementation subject matter expert internally and externally
• Participate in customer discovery meetings
• Develop proposal for Connected Care services and solutions, including recommendations for products, process and timeframe for implementation and metrics to measure success
• Project manage implementation process for customers and internal teams
• Partner with operations, compliance, data privacy and security and other cross-functional teams to ensure successful Connected Care implementation
• Act as liaison between customer and internal teams
• Execute approved implementation plans, such as identifying core customer team, conducting customer training and software testing and patient communication recommendations across a variety of clinics
• Be on-site with customer team at key project milestones and as needed
• Define and document sustainable adoption and utilization models for Connected Care portfolio across a variety of clinics
• Lead ongoing and future development of Connected Care Implementation Team
• Identify new tools, services or materials that will be needed to offer best-in-class customer experience
• Conduct ongoing refinement of the implementation process based on experience and metrics
• Reporting of progress and feedback to leadership, sales, product and collaborating teams
• Conduct post-implementation customer follow up to ensure successful adoption

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

Requirements:

• Minimum of 5 years of experience working with clinics or hospitals to implement new technologies or in clinical operations
• Experience in Audiology or ENT clinics a plus
• Able to run multiple implementation projects at various stages simultaneously
• Collaborate successfully with customers and cross-functional internal teams
• Can effectively and professionally interact with patients, clinicians and administrators as needed
• Experience with clinic and hospital protocols, workflows, and EMR and IT systems
• Prior experience implementing digital health solutions a plus
• Communicates implementation projects status and risks to appropriate cross-functional teams
• Demonstrate professionalism and can ensure high-level of customer satisfaction
• Travel up to 75%

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $85,000 - $93,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment and represents those an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

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