Commercial Loan Svc Associate
Webster Bank

Job Info

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If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

POSITION SUMMARY

Responsible for the daily activities associated with servicing commercial loan portfolios. Responsible for accurate completion of transactions and maintenance of the loan. Some of the daily transactions include; responding to client queries, processing advances, payments, updating rates, reconciliation, updating payment methods, preparing payoff letters, calculating prepayment penalties, preparing satisfactions, working with external counsel on preparation of assignments, responding to billing and payment inquiries, booking all loan types. In addition, there are several exception reports that are monitored and actioned to proactively monitor the risk of the portfolio. A successful loan service Associate works closely with the Closing Team, Real Estate Administration Team, Managing Directors and their teams, Credit, Asset Recovery, Collateral Management, Deposit Operations, Legal, Finance, Quality Control and Compliance. Ensure compliance with regulatory requirements and with bank's policies and procedures.

JOB RESPONSIBILITIES

Core Job Responsibilities/Key Activities/Elements:

Handles and resolves escalated issues in a timely fashion Works independently with little to no supervision.

Books and Services more complex loan transactions. The products require a broad understanding of financial products including, swaps, operating leases, bonds and equipment financing in order to properly service the loan. Assist in the tracking of missing documents to ensure that all documents are received in a timely manner.

Review commercial loans booking packages when received to ensure all required loan documentation and booking sheet are included and are accurate.

Train the junior staff members.

Provides "white-glove" service and handles the more "high-touch" and "sensitive" clients Escalates issues and works with supervisor through issue resolution.

Actively works to identify and recommend solutions for process improvement.

Assist in the maintaining the rate index tables within multiple systems.

Works with the Loan Booking and Documentation Team Lead on UCC filing and continuation.

Identifies and escalates opportunities for risk and works them to resolution.

Participates in special projects and performs additional duties as required.

Ensure compliance with all regulations, policies, and procedures.

EXPERIENCE

For this position you will need at least 5+ years commercial lending administration business preferred

SPECIFIC JOB RELATED EDUCATION & SKILLS

Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration.

Strong verbal and written communication skills.

Strong interpersonal skills and team orientation.

Excellent multi-tasking skills.

Effective time management, organizational and prioritization skills.

Working knowledge of Microsoft Office product suite and certifications as applicable to the position.

The estimated salary range for this position is $60,000 to $79,000 annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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