Commercial Americas Support Specialist (Remote)
Millipore Corporation

Job Info

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Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

At MilliporeSigma the Commercial Americas Support Specialist will be the single point of contact in a high-energy, dynamic, and exciting team environment passionate about delivering a better customer experience for the North American Commercial Sales Team. This position could be either on site, hybrid or remote.

• Provide dedicated, specialized back-office support enabling the Sales Team to focus on selling
• Provide customer concern support of critical business issues and solves situations related to orders, shipments, or other customer-related matters
• Provide support to North America Customers and Business Partners with pre-and post-sales support via Specialty Business Sales Support, Customer Excellence Effectiveness, Technical Service, Cash Collections and Customer Care functions
• Take ownership of all customer interactions to ensure outstanding service of order placement, order status, and customer complaint issues
• Enter internal and external customer orders and quotations received via all sales channels
• Take on situations regarding to orders, shipments, or other customer-related matters and investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests
• Use SAP and other customer service applications that house customer information, policies and procedures
• Produce work that is well executed, accurate, and attentive to detail
• Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
• Act as a role model of MilliporeSigma's values and best-in-class business practices
• Interact extensively in a team environment with peers, supervisors and managers to assist one another with orders and information
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills
• Multitask effectively on various tasks throughout the day

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 2+ years of customer service and or sales support experience

Preferred Qualifications:

• Associates Degree or higher
• 1+ year of experience in a call center environment
• Knowledge of SAP systems, and/or Salesforce
• Utilization of ERP software and internet tools; intermediate Microsoft Office experience
• Excellent listening and telephone communication skills

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

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