Client Support Specialist II
ADP

ADP is hiring a Client Support Specialist II. In this position you will join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Serve as subject matter expert in handling routine client requests for ADP clients.
• Resolve routine customer concerns with pre-defined solutions.
• May provide consultation to other less-experienced specialists on the team.
• May answer non-technical questions regarding ADP products and some questions that cannot be handled by Specialists I or II.
• Navigate ADP systems in order to respond to issues.

QUALIFICATIONS REQUIRED:

• High School diploma
• At least 2 years of previous experience