Client Support Analyst>
Altus Group

Irvine, California

Posted in Real Estate and Property


This job has expired.

Job Info


Job Category:

Technology

Pay Grade Range:

$17.31 - $40.38

Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you're looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there's no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that's collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Altus Group is currently looking for a Client Support Analyst to join our Irvine office, requiring strong organizational skills with keen attention to detail and the ability to multitask effectively in a fast-paced environment. The role involves collecting, organizing, scanning, and accurately inputting data into team files and company systems, along with providing essential day-to-day administrative support.

Key Responsibilities:

  • Tracking new asset onboarding from client population, maintaining quarterly client calendar/schedule, updating sales comparable databases, and corresponding with account leads to ensure timely status update.
  • Maintain working knowledge of internal ARGUS ValueInsight ("AVI") and DataBridge ("DB") systems for uploading and downloading source documents and scheduling assets/records within AVI.
  • Updating and maintaining files regarding office workload management.
  • Assisting in sourcing relevant data points from client source documents utilized by team as part of quarterly DataBridge analysis. Help keep track of the status of each fund's extraction process.
  • Weekly monitoring and organizing of various third-party market surveys such as Real Estate Alert, Commercial Mortgage Alert, Bellwether, Cushman, etc. Sourcing relevant data points from surveys and communicating these files to the West Coast team.
  • Participate in the quarterly invoicing process for all clients, assisting with accounts managed by multiple teams.
  • Track hours and support company systems, providing weekly reports to assist management in assessing workload distribution.
  • Assist with the onboarding process for new hires at Altus Group.
  • Conduct research and assist in planning meetings and events. (such as Altus Cares, office/team holiday party, quarterly team events)

Key Requirements:

  • Experience within the CRE industry is preferred, but not required.
  • Intermediate in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • A motivated and highly organized individual with strong attention to detail and organizational skills.
  • Excellent time management skills, with the ability to thrive in a fast paced, deadline driven environment.
  • Familiarity with General Office Equipment (phone system, photocopying, faxing, scanning, etc.)
  • Problem solver who can effectively prioritize to manage deadlines and can work collaboratively with multiple departments
  • Demonstrates strong integrity and accountability, able to work effectively both independently and collaboratively.
  • Excellent oral and written communication skills

#LI-Hybrid

What Altus Group offers:

  • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
  • Growth and development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
  • Flexible work model: We're modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at accessibilityusa@altusgroup.com or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.


This job has expired.

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