Client Service Supervisor for Veterinary CritiCare Department
VCA Animal Hospitals, Inc.

Fairfax, Virginia

Posted in Medical and Nursing

This job has expired.

Job Info

Job Description:

VCA SouthPaws Veterinary Specialists & Emergency Center is seeking a highly experienced client service professional to join our leadership team as Client Service Supervisor in our CritiCare department.

Under direction from the CritiCare Practice Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations

• Strong organizational skills

• Strong client relations and interpersonal skills

• Intermediate to expert computer skills

• Excellent oral and written communication skills

• Strong supervisory skills

• Self-starter and team player

• Strong client service background

• Ability to lift up to 30 pounds

• 2 years of supervisory experience required

• 2 years of experience in the veterinary field preferred

• The schedule for this position is somewhat flexible, but will require weekday evenings and some weekends

Job Responsibilities

• Responsible for day-to-day client service for the CritiCare department, and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate

• Direct on-the-job training to develop associate skill sets, advise employees of performance requirements with the standards of client service for the organization

• Use time keeping software to verify Criticare CSR staff punches, enter pay differentials, handle vacation requests and monitor overtime

• Communicate with all staff and relief associates via email/text to find coverage for open shifts

• Communicate with all staff and relief associates via email/text to find additional staff in the event of staffing shortage or influx of CritiCare patients; help the front desk when appropriate

• Assist CritiCare Practice Manager with day-to-day operations

• Resolve informal client complaints, maintain and report on these issues to the Hospital Manager

• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols

• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the CritiCare Practice Manager

• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients

• Coach associates and direct reports

• Assist in the development and delivery of associate evaluations for the CritiCare front desk with the Practice Manager

• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business

• Handle communication of financial information to clients and doctors

• Act as a liaison between front office and other department supervisors

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

We look forward to your application!

At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work. Equal Opportunity Employer Veterans Disabled.

This job has expired.

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