Client Service & Product Support Specialist - Tax Amendments
ADP

Job Info

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Amendment Services is looking for a Client Service & Product Support Specialist

You will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction on your shoulders. In this role you will assist amendment services in resolving client issues by placing agency calls and getting vital information to bring the correction to resolution.

The nature of what you do every day will not change.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. Your #1 goal is to help amendment services bring issues to resolution by working directly with the agencies. To thrive in this role you must be detail oriented and have an understanding of what is needed to resolve issues at the agency. You must be comfortable working in a metrics-driven call center environment as part of a structured day. You must have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style must be clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?  Apply now! 

WHAT YOU'LL DO: Responsibilities 

What you can expect on a typical day: 

• Amendment Support -You will support business partners by processing amendments or late originals. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• You adhere to a daily schedule and organize yourself to deal with a high volume of outbound work.

TO SUCCEED IN THIS ROLE: Required Qualifications  

• At least 2-3 years in a tax oriented position
• A strong focus on Client Satisfaction in a relevant industry.
• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• An understanding of amendment processing and agency requirements
• Previous Amendment or Tax Direct experience a must
• Working knowledge of Mainframe Tax Engine(TOPS)

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