Client Onboarding - Advanced (>6 years)
BC Forward

Job Info

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Client Onboarding - Advanced (>6 years)
BC Forward is currently Looking for below Opportunity!
Job Title: Client Onboarding - Advanced (>6 years)

Expected Duration: 9 Months possible extension

Location: Chase Tower Chicago IL Hybrid Remote

Pay rate: $33.00/hr on W2

At Client we are on a mission to expand our teams with talented individuals who understand that we put our clients at the center of everything we do. By joining CB Client Onboarding you are joining a team dedicated to delivering payments and receivables solutions to a diverse set of clients around the globe. If you are driven by the need to exceed client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you. The right relationship is everything.

Your first three months, you will -

• Participate in New Hire Training covering the introduction to our onboarding organization, project management tools, end-to-end process flows, and additional resources to help you work smarter
• Engage with senior leaders to review our Vision and Strategy
• Get to know your partners by attending regular calls to review active implementations
• Begin to build your brand and establish valuable relationships
• Learn how we remove roadblocks to success
• Begin to learn our Products and how we implement them
• Gain experience through shadowing skilled and knowledgeable peers
• Partner with a mentor for ongoing training and growth

What you will need to be successful-

• Passion for delivering a consistent, stellar client and partner experience
• Ability to clearly communicate and influence as you interact with clients, bankers, product teams and attorneys with diverse global perspectives across multiple lines of business
• Motivation to set the appropriate expectations with every engagement
• Comfort in a fast paced, dynamic client-facing environment while driving results around tight deadlines
• Enthusiasm to tell a story with facts and data
• A strong risk and control mindset
• Payments, Receivables and Commercial Card experience or enthusiasm to learn
• MS Office Suite experience
• Appreciation for being a 'keeper of our brand'

Ultimately you'll be expected to own our Client's Onboarding experience, end-to-end. This includes:

• Acting as the key contact for clients, attorneys, internal partners and third parties
• Manage client and internal partner expectations with a continued drive to exceed expectations
• Use of MS Office tools to document scope, meeting agendas and minutes and project plans
• Use of workflow tools to engage various partners across the business to deliver both technical and operational pieces of the solution.
• Use of workflow tool for status updates and document repository
• Empowerment to escalate when support is needed to remove obstacles to success

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation; creating the future experience for our clients and employees

www.BCforward.com

www.facebook.com/bcforward
This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 181940 when responding to this ad.

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