The University of Iowa Hospitals and Clinics Department of Guest Services is seeking a 75% Clerk III to cover multiple areas including 5 Information Desk locations. Hours to be scheduled between 6:00 AM - 8:00 PM, Thursday- Sunday and 7:00 AM - 6:00 PM on weekends and University Holidays. Required to rotate holidays. Additional hours as needed.
Duties to include:
Demonstrating exceptional customer service on the telephone and in person, provide directions and information on hospital services and amenities.
In a high-volume setting, direct patients and public to specific areas within the hospital complex using extensive knowledge of hospital locations and services.
Resolve patient and visitor complaints and difficulties as they occur through the use of effective problem solving, utilizing service recovery as necessary.
Conduct cash transactions, performing all requirements associated with cash handling.
Work with off-site hotel and hospital staff regarding referrals to the Rossi Guest House Lodging Program. Maintain census, waiting, list, and database information. Place qualifying families in RGHLP hotel rooms as appropriate.
Must be able to demonstrate professional presence and be able to exercise judgement while working independently.
Following all safety protocols, screens visitors upon entry.
MINIMUM ELIGIBILITY REQUIREMENTS:
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